VP, Platform Product Management

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

 

The Team & Role

Zuora’s Platform organization is the foundation of our system and the center of innovation driving modern monetization. As Head of Product Management, Platform, you will own the product vision and roadmap for Zuora’s Platform capabilities: Admin, Controls, Data, Integration Hub and Help & Education. This role will provide a unified leadership layer across platform services, user experience, and enablement, ensuring scalability and tighter integration across foundational product systems.

 

You will lead a global team of product managers responsible for evolving Zuora Platform into the most flexible, scalable, and intelligent monetization engine in the industry. You will partner closely with engineering, design, finance, and go-to-market leaders to translate market trends and customer needs into capabilities that power the world’s leading subscription and usage-based businesses.

 

This role requires strong strategic thinking, deep understanding of billing and monetization in recurring revenue models, and proven experience managing complex enterprise-grade SaaS products. You will operate as a critical member of the Product leadership team, shaping the strategy and execution that defines Zuora’s next decade of growth.

 

This is a high-impact role with visibility across the executive team and customer base.

 

What you’ll do

• Own the long-term vision, strategy, and roadmap for Zuora’s platform capabilities, including integrations, extensibility, workflow, developer experience, and AI agent architecture.
• Lead multiple product domains spanning developer experience, integration hub, application lifecycle management (ALM), sandboxes, workflow automation, extensibility framework, and technical documentation & education.
• Define and drive a unified platform architecture that enables both Zuora teams and external developers to build, extend, and integrate seamlessly across the ecosystem.
• Partner closely with Platform Engineering, core Application teams, Architecture, and AI teams to define foundational patterns and platform abstractions that accelerate innovation.
• Lead cross-functional alignment across product lines, ensuring all product teams leverage platform components consistently and securely.
• Champion developer experience excellence by defining APIs, SDKs, tooling, MCP and self-service onboarding workflows that make it easy to build on Zuora’s platform.
• Oversee strategy for AI-powered developer and admin assistants (agentic experiences) that simplify platform extensibility and workflow creation.
• Define and measure KPIs around platform adoption, extensibility utilization, time-to-integration, and developer satisfaction.
• Build and mentor a high-performing team of product leaders and managers across multiple domains and geographies.
• Represent the platform strategy to executives, customers, partners, and analysts; influence the industry narrative around open, extensible quote-to-cash platforms.

 

Your experience

• 15+ years in enterprise SaaS product management, with at least 5 years leading platform, developer, or ecosystem products.
• Proven experience building  and scaling multi-tenant platform architectures and extensibility models (e.g., APIs, events, workflows, plug-in frameworks).
• Deep understanding of integration platforms (iPaaS), developer ecosystems, and API-led product design.
• Experience working with AI/ML teams to embed intelligent or agentic capabilities into core platform experiences.
• Strong collaboration skills with product, engineering and architecture teams to define scalable technical foundations.
• Demonstrated success managing multiple product portfolios or technical domains simultaneously.
• Strong customer empathy with experience engaging technical audiences - CIOs, CTOs, CPOs, developers, architects, partners, and admins.
• Excellent storytelling, executive communication, and stakeholder influence across engineering, sales, and customer success.

 

Nice to haves

• Background in billing, CPQ, ERP, or financial operations software.
• Experience building or managing developer platforms in a multi-product enterprise environment (e.g., Salesforce, ServiceNow, Workday, Stripe, or Twilio).
• Familiarity with modern AI frameworks for automation, workflow orchestration, or conversational agent design.
• Track record of leading developer education, documentation, and community engagement programs.
• Exposure to governance, compliance, and security standards relevant to extensibility and integrations.
• Experience in global SaaS companies transitioning from monolithic architectures to modular, API-first, or microservice-based platforms.

 

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, variable bonus and performance reward opportunities, and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off 
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave 
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com.