Title Specialist I, Auto Servicing

at Upgrade

Phoenix, United States

Upgrade helps customers move in the right direction with affordable and responsible financial products. Since 2017, we’ve helped over 7 million customers access over $40 billion in consumer credit. With a relentless focus on improving our customers' financial well-being, we build products that put more money in their pocket and support their journey toward a better financial future. We’re backed by some of the most prominent technology investors and were most recently valued at $6.3B.

We’re consistently recognized for our collaborative and inclusive culture. Most recently, we were named one of the World’s Top Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, America’s Greatest Workplaces by Newsweek, Best Startup Employer by Forbes, and Healthiest Employers by Phoenix Business Journal.

We’re looking for new team members who get excited about designing and delivering new and better products. Come join us and help build a better financial future for millions of people.

About the role:

The Title Specialist I, Auto Servicing role is designed to help with the unique back office tasks required for the auto loan product. This includes acquiring all documents involved in the lien release process and closely monitoring all steps to ensure effective lien placement. The role requires problem-solving skills, attention to detail, and self-driven to work through problems as a team. You will interact with banks to get lien releases, stay in close contact with our Collateral Management Vendor through the whole title perfection process, and work closely with other departments including Accounting and Loan Servicing.

What You’ll Do:

Verify and service titles, distribute documents to correct departments, and ultimately return the documents to the customer or outside vendor at the time the loan is completed
Work closely with the internal department to meet their document processing needs
Manage the flow of documents in the right direction from one point to another promptly
Review and update account information as it pertains to documents sent and received
Maintain on-site and off-site storage documents
Mail and ship documents or other materials
Work with multiple databases
Handle incoming calls and make outbound calls to/from customers and third-party vendors
Research state and county guidelines and policies about title inquiries
Perform other related duties as assigned

What We Look For:

High School Diploma, GED, or higher education required
Must be comfortable working on-site at our Phoenix Service Center and have availability weekdays from 6:00am-7:00pm
Ability to move FAST - We move quickly, and excelling in an environment that never stops, is a must
Willing to HELP - You will be working in a high-functioning team environment where we succeed together
Motivation to IMPROVE - We are looking for teammates who worry about the details and don’t shy away from reviewing policies, processes, and procedures to better enhance the overall experience for our internal and external customers alike
Determination to OWN IT - Your job is not only to recognize the problem, but more importantly to find the solution.
Excellent verbal and written communication skills, with the ability to talk and write with confidence, charisma, and competence for a wide variety of audiences including management
Passionate and goal-oriented people that are enthusiastic about their work and strive to exceed their goals

What We Offer You:

Great open office space
Paid time off (PTO)
401K matching
Comprehensive benefits package: Medical, dental, vision, life insurance & disability
Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation
Paid parking or platinum pass
New Hire Training Program
Wellness Incentive Program
Kitchen fully stocked with snacks and beverages

This is an onsite position.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Upgrade does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Any resume submitted to any employee of Upgrade without a prior written agreement in place will be considered the property of Upgrade, and Upgrade will not be obligated to pay any referral or placement fee. Agencies must obtain advance written approval from Upgrade's Talent Acquisition department to submit resumes and only in conjunction with a valid, fully executed agreement. English is required for all positions, as it involves interacting with staff at Upgrade's offices worldwide.