Technical Support Specialist

at HackerRank

Hybrid in Bangalore, India

At HackerRank, we are on a mission to change the world to value skills over pedigree. We are a high-performing, mission-driven team that truly, madly, deeply cares about what we do. We don’t see velocity and quality as tradeoffs; both matter. If you take pride in high-impact work and thrive in a driven team, HackerRank is where you belong.

About the role

HackerRank connects millions of developers with companies hiring top talent. Every interaction on our platform depends on trust, clarity, and seamless experiences and that’s where you come in.

As a Technical Support Specialist, you’ll be the first point of contact for our customers, candidates and community. You’ll troubleshoot issues, guide users through our platform, and make sure every conversation leaves people feeling supported. Your work will directly shape how users experience HackerRank, setting the tone for our brand.

What you’ll do

Deliver clear, empathetic, and timely customer support across email, chat, and phone.
Troubleshoot technical issues and provide confident, effective solutions to users.
Demonstrate HackerRank features to customers through quick demos that highlight their value.
Stay current on new product releases and assist customers in adopting them.
Partner with Product, Engineering, and Customer Success to improve our platform and document learnings to build scalable support workflows.

Who you are

With 2+ years supporting SaaS platforms or enterprise customers, you’re comfortable navigating complex systems and solving problems quickly.
You thrive at the intersection of technology and people, bringing clarity and empathy to every interaction.
You know your way around at least one programming language (JavaScript, Python, Java, etc.) and are familiar with SQL and APIs.
Explaining technical issues in simple, human terms comes naturally to you, and you balance high ticket volumes without compromising quality.
Flexibility is second nature- you’re comfortable working nights, weekends, and holidays as part of global coverage.

Even better if you have

Experience with AI support tools or automation.
Exposure to ATS platforms, recruiting tech, or integrations.
Familiarity with ticketing systems like Pylon or Linear.
Knowledge of AWS or GCP, or project management skills/certifications.

You will thrive in this role if

Take full ownership of challenges, seeing them through from diagnosis to resolution.
Stay curious and resourceful, constantly learning and improving how we support customers.
Collaborate seamlessly across teams and time zones, keeping communication clear and outcomes aligned.
Remain empathetic and composed when solving complex issues, even under pressure.

Want to learn more about HackerRank? Check out HackerRank.com to explore our products, solutions and resources, and dive into our story and mission here.

HackerRank is a proud equal employment opportunity and affirmative action employer. We provide equal opportunity to everyone for employment based on individual performance and qualification. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

Notice to prospective HackerRank job applicants:

Our Recruiters use @hackerrank.com email addresses.
We never ask for payment or credit check information to apply, interview, or work here.