Technical Documentation Infrastructure Lead
at Zuora
Redwood City, United States
Zuora, Inc. seeks Technical Documentation Infrastructure Lead to:
- Serve as the administrator of all documentation-related systems, including DITA-based authoring tools and in-product help infrastructure.
- Use Python scripts to automate content conversion.
- Design and implement AI-assisted automation tools to convert legacy documentation into structured DITA content.
- Implement content platform, integration between those platforms, and manage or administer daily operations of those platforms.
- Integrate documentation systems with third-party platforms, including SSO and customer feedback systems.
- Define and optimize documentation workflows.
- Train and support global team members on structured authoring and system use.
- Collaborate with Engineering, Product, and IT teams to improve system performance and maintain content delivery at scale.
Position requires Bachelor’s degree in Computer Science, Computer or Electronic Engineering, or Information Systems or related field followed by 5 years of post-bachelor’s experience as a Technical Writer, Developer, or in a related position.
Position requires 2 years of experience with AI prompt engineering and data analysis and 5 years of experience with each of the following:
- Technical writing for SAAS software products.
- Coding using Python, Javascript and Node.
- Scripting with XML, HTML, and CSS .
- Source version control using GitHub, GitLab, or BitBucket.
- Developing, testing, and applying APIs.
- Implementing and integrating SSO authentication protocols.
- Developing test cases to validate system workflows.
Job Location: Redwood City, CA
Apply online at https://www.zuora.com/careers/ or send resume via email to recruitment_gc@zuora.com with requisition number 1094 in the subject line.
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The base pay details represent the annualized salary range for the posted position. While we share a comprehensive range, a candidate’s final base salary will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget. Base pay is only one element of Zuora’s Total Rewards Package. Additional elements may also include bonus/variable compensation, equity and comprehensive benefits, more details found here.