Technical Business Analyst

Narvar is growing! We’re looking for a Technical Business Analyst who loves solving problems leveraging data insights to support the Operations team at Narvar consisting of the Solutions Consultant, Professional Services, and Customer Support teams. 

Day-to-day

• Demonstrating Hands-on experience with REST APIs, Postman and managing third-party integrations.
• Reproduce and debug customer-reported issues that span multiple layers of the technology stack
• Work independently on Net new carrier integrations and implementations and onboard them in the stipulated SLAs.
• Identify key trends in customer issues, and document solutions to common questions and issues
• Develop and maintain product expertise, including best practices to provide value to customers

What we’re looking for

• Knowledge on Golang Scripts, Python(basics), Postman, SOAP XML, API.
• Good to have SQL knowledge.
• 0-4 years of experience
• Preferably PST working hours (7pm to 4am IST)
• Able to work efficiently on various projects. Demonstrated ability managing priorities in a fast-paced environment
• Strong time management and experience of working Jira board is a plus
• High attention to detail and ability to troubleshoot
• Good analytical thinking
• Excellent written and verbal communication skills

Why Narvar?

We're on a mission to simplify the everyday lives of consumers. We believe post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with Patagonia, GameStop, Neiman Marcus, Sonos, Nike and 850+ other brands. With offices in San Francisco, London, Paris, and Bangalore, we've served over 125 million consumers worldwide across 8 billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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