Tax Manager, Indirect Tax

Upwork Inc.’s (Nasdaq: UPWK) family of companies connects businesses with global, AI-enabled talent across every contingent work type including freelance, fractional, and payrolled. This portfolio includes the Upwork Marketplace, which connects businesses with on-demand access to highly skilled talent across the globe, and Lifted, which provides a purpose-built solution for enterprise organizations to source, contract, manage, and pay talent across the full spectrum of contingent work. From Fortune 100 enterprises to entrepreneurs, businesses rely on Upwork Inc. to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With access to professionals spanning more than 10,000 skills across AI & machine learning, software development, sales & marketing, customer support, finance & accounting, and more, the Upwork family of companies enables businesses of all sizes to scale, innovate, and transform their workforces for the age of AI and beyond.

Since its founding, Upwork Inc. has facilitated more than $30 billion in total transactions and services as it fulfills its purpose to create opportunity in every era of work. Learn more about the Upwork Marketplace at Upwork.com and follow us on LinkedIn, Facebook, Instagram, TikTok, and X; and learn more about Lifted at Go-Lifted and follow on LinkedIn.

As our Tax Manager, Indirect Tax, you’ll lead the compliance of U.S. and global indirect tax functions for multiple Upwork entities, supporting Upwork’s multi-national operations. Reporting to the Director of Global Indirect Tax, you’ll oversee key areas including sales & use tax, VAT/GST, property tax, and non-income tax compliance. You’ll drive improvements in indirect tax data management, automation, and audit readiness—while mentoring and managing a distributed team. This is a cross-functional role that will partner closely with Finance, Legal, Product, and Engineering teams to ensure accurate tax treatment across our operations.

Responsibilities

• Lead indirect tax compliance efforts across U.S. and global jurisdictions, ensuring timely and accurate filings, remittances, and reconciliations.

• Oversee monthly and quarterly reconciliations for indirect tax accounts.

• Maintain and monitor ASC 450 positions and reserves, ensuring proper documentation and alignment with accounting guidance.

• Partner with Finance Systems and Engineering to enhance automation and scalability of our tax technology.

• Support internal and external stakeholders with exemption certificate validation and other indirect tax queries.

• Track evolving tax legislation and assess potential impacts on Upwork’s operations, ensuring the organization stays compliant.

• Lead, coach, and develop team members to deliver high-quality, scalable tax support.

• Collaborate with other tax leaders to support the tax function when needed.

What it takes to catch our eye

• CPA or LLM in tax

• 5+ years of experience managing U.S. and international indirect tax compliance within a global organization, Big 4 experience preferred.

• Strong working knowledge of accounting (ASC 450), and tax technology platforms.

• Expertise managing large data sets with Alteryx and advanced spreadsheet skills.

• Strong interpersonal skills with the ability to translate complex tax matters into clear, actionable insights for non-tax stakeholders.

• Demonstrated ability to lead and develop team members, manage vendors, and other contributors, with a focus on accountability, collaboration, and continuous improvement.

Come change how the world works.

Upwork is establishing an operational hub in Toronto, Canada and Lisbon, Portugal. The new office is expected to be fully operational by Q4 2026. This role will require 3 days in office once we have an office open.

This position will initially be employed through a partner to ensure a seamless hiring process while we establish the hub. Once the hub is established, there may be opportunities to transition to employment with Upwork, depending on business needs and other requirements. While employed by the partner, you’ll work as part of Upwork’s team, with access to our resources, culture, and growth opportunities.

Our partner will offer competitive benefits. When Upwork’s hub is established, we will be excited to offer employment and benefits directly as business needs require. 

Upwork is committed to building a diverse, inclusive, and equitable workforce. Employment decisions are made without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or any other status protected by applicable law.