Staff Technical Program Manager, Fraud

at SoFi

CA - San Francisco, WA - Seattle

Who we are:

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

Hybrid in office 1-2x per week

The role:

SoFi is seeking a Staff Technical Program Manager to drive large-scale programs across our Fraud Risk Program & Operations organization. In this role, you will lead complex, cross-functional initiatives spanning fraud detection, risk decisioning, dispute operations, case-management platforms, and operational workflows. You will partner closely with engineering, product, compliance, operations, and data teams to define strategy, align roadmaps, and deliver high-impact capabilities that protect our members and strengthen SoFi’s risk posture.

This is a role for a seasoned technical program leader who thrives in fast-moving environments, understands the intersection of fraud, risk, and operations, and can bring structure, clarity, and execution rigor to ambiguous problem spaces. You’ll be accountable for orchestrating multi-team delivery, driving operational excellence, and scaling the systems and processes that power SoFi’s fraud-fighting ecosystem.

What you’ll do:

Lead delivery of fraud decisioning capabilities across core risk platforms, machine-learning models, and upstream/downstream product integrations.
Drive anti–money laundering and transaction-monitoring initiatives, including rules, alerts, investigator workflows, and coordination with external technology partners.
Manage third-party risk, identity, and compliance integrations, ensuring readiness, performance, and alignment with internal standards and controls.
Own cross-team technical dependency management, aligning APIs, data flows, and sequencing across Engineering, Product, Risk, Compliance, and Operations.
Align Fraud and AML roadmaps with enterprise priorities, regulatory expectations, and operational requirements across multiple business units.
Partner with engineering leadership to remove blockers, clarify requirements, mitigate risks, and accelerate execution for multi-quarter programs.
Represent Fraud and AML in cross-functional reviews, audits, regulatory interactions, and enterprise planning forums.
Use analytical tools and data platforms to validate data flows, troubleshoot issues, and inform prioritization and decision-making.
Define and drive KPIs that measure platform health, risk outcomes, operational efficiency, and program execution quality.
Lead post-release and post-incident reviews, turning insights into improved processes, controls, and platform resilience.

What you’ll need:

BS Degree in computer science or equivalent experience
5+ years of technical program management experience
Proven track record of leading complex, multi-year fintech projects from inception to delivery.
Strong technical background, with experience in financial technologies, APIs, cloud infrastructure, and regulatory environments.
Excellent communication and interpersonal skills, with the ability to influence without authority.
Experience working in a high-growth, fast-paced startup or corporate fintech environment

Compensation and Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.