Staff Product Manager, FinTech & Ops

at Faire

San Francisco, New York, United States

About Faire

Faire is a technology wholesale platform built on the belief that the future is local. Independent retailers around the globe collectively represent a multi-hundred-billion-dollar wholesale market that has historically been fragmented and offline. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so businesses can grow and local communities can thrive.

We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.

About this role

You will be the product leader for high-impact FinTech & Ops initiatives that drive efficient growth across Faire’s marketplace through financial technology and the enablement of our operational teams. As a Staff PM you’ll own product strategy and delivery for payments and financial infrastructure, decision-making tools and frameworks in the areas of risk, identity and underwriting, customer support, returns and resale flows. You will also look after the shared technology and experimentation infrastructure that ties them together. Your job is explicitly dual-mandate: First, you’ll empower our operational teams to reduce cost by expanding automation while maintaining or improving customer experience. At the same time, you’ll redeploy those gains into growth by improving policies, reducing friction in information collection and deploying human resources towards the most complex cases (capital, curated experiences, high-touch recovery). You will be managing a portfolio of bets, operate at the intersection of finance, ops and CX, run rigorous experiments that trade off efficiency vs. growth and drive high single digit improvements in annualized contribution profit.

What you’ll do

Own roadmap & outcomes. Define a 6–12 month roadmap balancing efficiency experiments across the portfolio (payment routing, customer support contact rate reduction, Identity auto-decisioning, returns economics) with growth investments (capital pilots, curated onboarding, premium phone support) and platform investments to make our operational teams more effective at self- serving during iteration. You’ll be accountable for high single digit % Contribution Profit uplift.
Design and run experiments. Lead rigorous A/B, cohort and holdout experiments with pre-specified success criteria that measure CP, CX risk and incremental GMV/LTV.
Lead decisioning product work. Co-own returns/ markdowns, underwriting and IDV policy design, payment routing rules, limit adjustments. Deliver low- latency decision APIs, deterministic rulesets + ML integrations, and recoverability controls.
Improve payment economics. Execute multi-provider routing and adoption of lower-cost payment rails (e.g., bank transfers) to reduce fees and free-up margin for growth investments.
Expand self-solve modalities in support. Reduce contact rate without harming customer satisfaction by expanding the availability and effectiveness of our virtual assistant for customer support. Empower operational teams to drive iteration and improvement with limited engineering bandwidth.
Scale returns & resale economics. Redesign and implement improved returns policies, partner on liquidation/resale flows, and recover margin to fund growth.
Be the voice of tradeoffs. Use a documented rubric to decide when to automate vs. invest in human-driven growth; when to build vs buy technology; where to invest across the portfolio; how to manage growth vs efficiency investments. present tradeoffs and data-driven recommendations to senior leadership.

Collaboration & Stakeholder Management

Collaborate across a broad base of senior stakeholders across key operational and product teams: Finance (payment economics, capital funding), Risk & Legal (underwriting guardrails, compliance, identity verification), CX (virtual assistant quality and adoption), Operations & Fulfillment (returns/resale flows), Engineering & Data Science (platform, models, instrumentation), Design/ UX (user experiences around contacting operational teams, self solving and inputting key information), Product Marketing (capital rollouts, customer touchpoints).
Empower operational teams to drive impact in their respective areas through systems that allow them to iterate on launches without needing consistent support from the product development organization
Represent the product development organization in key operational forums across the company (e.g. reserve setting meeting, Operations business reviews).

Qualifications and Competencies
Required

Experience: 8+ years product management experience; prior Staff or equivalent senior PM experience preferred.
Domain: Demonstrated experience on marketplace products and financial technology (payment processors, routing strategies, merchant economics, or customer/merchant capital programs).
Operational focus: Demonstrated track record of excelling in working with operational teams such as finance, payments, underwriting/IDV, risk/recovery or operations products - both as users and partners.
Analytical excellence: Deep comfort with experiment design (A/B, holdouts), causal inference, cohort analysis, and metric attribution; ability to translate analysis into product decisions.
Cross-functional leadership: Proven ability to lead complex, cross-org initiatives and influence senior stakeholders (Finance, Risk, Legal, CX, Ops, Eng).
Outcome orientation: Track record of shipping products tied to measurable business outcomes (contribution profit, GMV, LTV, cost-to-serve).
Cross-Functional Partnership: Track record of partnering effectively with Design, Research, Data, and Engineering to bring elegant, performant solutions to market.
Customer Centricity: Passionate about understanding user needs, behaviors, and decision-making processes to design products that create measurable customer and business value.
Influence & Communication: Exceptional communicator and collaborator, able to influence across technical and creative disciplines and align diverse stakeholders from peers to executives around a shared vision.

Preferred

Portfolio management: Experience managing and prioritizing across portfolios of different products.
Machine learning / automation: Experience with machine learning/ artificial intelligence.
Warehousing experience: Familiarity with B2B marketplace flows, returns/resale flows, or logistics.

Salary Range

San Francisco, CA: the pay range for this role is $220,000 - $302,500 per year.

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors, including transferable skills, work experience, market demand, and primary work location. The base pay range provided is subject to change and may be modified in the future.

Hybrid Faire employees currently go into the office 3 days per week on Tuesdays, Thursdays, and a third flex day of their choosing (Monday, Wednesday, or Friday). Additionally, hybrid in-office roles will have the flexibility to work remotely up to 4 weeks per year. Specific Workplace and Information Technology positions may require onsite attendance 5 days per week as will be indicated in the job posting.

Why you’ll love working at Faire

Move fast: You'll own meaningful problems that serve customers around the globe with the agency to move fast and see your results clearly.
Equipped to scale: We invest in what matters, including the latest enterprise AI tools, to help you work smarter and get more out of every day.
Best in class: Our team is full of sharp, kind, and generous colleagues who care about their craft and about helping you grow in yours.
Real rewards. Competitive pay, equity, and comprehensive benefits designed to support your life inside and outside of work.
Belonging: We're intentional about building an environment where every Faire employee has equal access to opportunities, growth, and success.

Faire was founded in 2017 by a team of early product and engineering leads from Square. We’re backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Toronto, London, and New York. To learn more about Faire and our customers, you can read more on our blog.

Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.

Faire is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs. To request reasonable accommodation, please fill out our Accommodation Request Form (https://bit.ly/faire-form)

Privacy

For information about the type of personal data Faire collects from applicants, as well as your choices regarding the data collected about you, please visit Faire’s Privacy Notice (https://www.faire.com/privacy)