Staff Product Manager, AI/ML (Provider)

at Headway

San Francisco, Seattle, Washington DC, New York, United States

Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance.

1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice.

Headway was founded in 2019. Since then, we’ve grown into a diverse, national network of over 60,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation.

We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

About The Role

As a Staff Product Manager supporting our clinical platform, you’ll be responsible for building and scaling products that empower providers and streamline complex workflows, all while driving great experiences for patients and providers alike. You’ll collaborate with Operations, Clinical, Payer, Engineering, and Design teams to define strategy, leverage AI to simplify workflows, and create tools that make care delivery easier at scale. You’ll also own a multi-year roadmap in partnership with cross-functional partners and leadership.

What you’ll do at Headway:

Build and scale internal tools and processes that help providers deliver care more efficiently, leveraging AI to automate and accelerate workflows.
Design and improve product experiences that simplify complex requirements (e.g., insurance programs) while keeping provider usability at the center.
Define and execute the strategy for provider-facing internal tools in a way that balances user needs with business growth.
Work closely with Design, Engineering, Data, Ops, and Clinical partners to learn quickly and ship quickly.
Deeply understand and embody the voice of our providers in everything we build

You’ll be great for this role if you:

1 → 100+ product experience: You have 5+ years of experience improving, iterating, and scaling platforms, especially with AI/ML pipelines.
Balancing UX and scale: You’ve built products that simplify complex requirements for end users and can bring deep user empathy to platform decisions.
Data and results driven: You are skilled at digging into data, prioritizing initiatives, defining clear goals, and driving your team to deliver impact.
Thrive in ambiguity: You love tackling ambiguous problems in a fast-paced environment with an optimistic and energizing attitude.

Compensation and Benefits:

The expected base pay range for this position is $215,900 - $254,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for performance-based variable compensation and an equity grant, depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

Benefits offered include:

Equity Compensation
Medical, Dental, and Vision coverage
HSA / FSA
401K
Work-from-Home Stipend
Therapy Reimbursement
16-week parental leave for eligible employees
Carrot Fertility annual reimbursement and membership
13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
Flexible PTO
Employee Assistance Program (EAP)
Training and professional development

#LI-RJ1

We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience.

Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.

Headway employees work remotely across the US, with the option to work from offices in New York City, San Francisco and Seattle. Headway participates in E-Verify. To learn more, click here.