Staff IT Support Specialist

at SoFi

CA - San Francisco

Who we are:

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

Role Overview

SoFi is seeking a Staff IT Support Specialist, Jira Administrator to join our IT Operations team. Reporting directly to the Senior Director of IT Operations, you will be the primary owner of our Atlassian ecosystem. This is a high-impact role based out of our San Francisco office, responsible for the health, scalability, and strategic direction of Jira and related tools across the enterprise. You will not only manage the day-to-day administrative requirements but also serve as a strategic partner to business units to optimize workflows and drive operational excellence.

Key Responsibilities

Platform Administration: Serve as the primary administrator for Jira Cloud, managing global settings, user permissions, security schemes, and complex workflow configurations.
Strategic Leadership: Define and execute the long-term strategy for Atlassian tools at SoF - specifically JIRA - ensuring the platform evolves to meet the needs of a rapidly growing fintech environment.
Workflow Optimization: Partner with engineering, product, and business teams to design, implement, and maintain custom workflows, fields, screens, and reporting dashboards that improve team velocity.
Governance & Compliance: Establish and enforce best practices for project configuration, plugin management, and data integrity to ensure the platform remains performant and compliant with financial industry standards.
Automation & Integration: Leverage Automation for Jira, low code/now code automation platforms, and API integrations to connect Jira with other enterprise tools (e.g., Slack, GitHub, Okta) to eliminate manual overhead.
Upgrades & Maintenance: Manage the evaluation, testing, and implementation of new features, marketplace apps, and version upgrades.
Training & Support: Act as a subject matter expert, providing advanced troubleshooting and creating documentation or training sessions for power users across the company.

Qualifications

Experience: 5+ years of experience in Atlassian administration, specifically managing large-scale Jira environments in a professional enterprise setting.
Technical Skills: Deep expertise in Jira Query Language (JQL), Jira Service Management (JSM), and Confluence. Experience with ScriptRunner (Groovy) or Jira API integrations is highly preferred.
Strategic Mindset: Proven ability to move beyond "ticket-taking" to proactively identifying process improvements and driving tool adoption strategies.
Communication: Excellent verbal and written communication skills, with the ability to translate complex technical requirements into business-friendly solutions.
Education: Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
Certification: Atlassian Certified Professional (ACP) status is a significant plus.

Compensation and Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.