Staff Design Program Manager (Growth Design)

Superhuman offers a dynamic hybrid working model for this role. This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that helps foster trust, innovation, and a strong team culture.

About Superhuman

The Opportunity 

To achieve our ambitious goals, we’re seeking a Staff Design Program Manager to collaborate with our Growth Design team. This team observes and experiments with customer behavior to scale improvements and optimize the brand and product experience, from a customer's first discovery and impression of a product, through their continued (free and paid) engagement over time. This role will collaborate with team members across the company, particularly with leaders from Product, Engineering, and Marketing. This opportunity is for a design operations leader who can adapt to our current processes and creatively develop, recommend, and experiment with new ones.

Superhuman's Growth Design team comprises Product Designers, Content Designers, Web Designers, User Experience and Marketing Research, and Design Operations. In the Product organization, the Design organization has the unique opportunity to define how people interact with our product and how our brand comes to life in every interaction and iteration. We are passionate and craft-oriented about all things design—including systems, accessibility, typography, branding, color, and motion in every detail. 

As a Staff Design Program Manager, you will anticipate challenges and opportunities to mitigate risks—risks related to project or initiative delivery, quality, and design burnout. You will apply your breadth of experience to systems, models, processes, and prototypes, as well as iterate on the ways our team works, extending from design sprints to comprehensive updates to our Product Development Lifecycle. You will focus on stewarding and evangelizing strategic initiatives for Growth Design, identifying ways to optimize the application of rapid experimentation and enhance user journeys across a multi-product ecosystem. You will also align cross-functional partners and nurture trust across teams. You will work primarily with the Director of Growth Design and collaborate with the Product Design and partner Engineering and Product teams within the Self-Serve and Managed Growth organizations. This role reports to the Head of Design Operations. 

In this high-impact role, you will:

• Partner with Growth Leadership on the strategy, scoping, and execution of foundational design processes, including roadmapping, end-to-end development process, and implementation across multiple product pillars of designers, engineers, product managers, and marketers. 
• Develop and implement foundational documentation and processes for the Growth Design team by assessing current tools and gaps, and quickly iterate on improvements to achieve a longer-term vision for more seamless workstreams. 
• Partner with Growth Design leadership to advance and position how Growth Design shares and socializes learnings and insights that influences customer-centric product direction, from growth experiment practices to fostering best-in-class design processes across onboarding journeys and growth campaigns. 
• Support Design Operations on initiatives that affect all of Superhuman Design—including learning and development, resourcing strategies, tool education, brand and asset management, and process improvement that will help us scale and operate effectively.
• Develop and manage a portfolio of holistic programs as the individual directly responsible for ensuring that everyone fully understands their responsibilities to accomplish shared goals. This includes tracking progress and pulling in leadership when needed to guarantee efficiency and driving the delivery of initiatives across multiple teams and product contexts.

Qualifications

• Is able to collaborate in person 2 weeks per quarter, traveling if necessary to the hub where the team is based.
• Has 7+ years of experience managing design operations at scale and—as a plus—experience working at a product company or design agency.
• Is exceptionally organized, cares about the details, and navigates ambiguity to bring clarity to multiple initiatives. 
• Has contributed to or led design operations to scale in-house design teams across multiple product areas. 
• Has strong system thinking and analytical skills to establish and configure growth design programs, tools, and processes.
• Leads as an action-oriented problem solver who can multitask to support the team but knows when to step back.
• Harnesses excellent written and verbal communication skills.
• Can present complex processes to stakeholders, roll them out to all of our cross-functional partners, and encourage alignment across functions and departments.
• Consistently focuses themselves and the team on the highest-impact activities to foster growth, collaboration, culture, and positive business outcomes.
• Can build an inclusive and diverse operations model for our Growth Design team.
• Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments.

Compensation and Benefits

Superhuman offers all team members competitive pay along with a benefits package encompassing the following and more: 

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
• Disability and life insurance options
• 401(k) and RRSP matching 
• Paid parental leave
• 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time
• Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
• Annual professional development budget and opportunities

Superhuman takes a market-based approach to compensation, which means base pay may vary depending on your location. Our US locations are categorized into two compensation zones based on proximity to our hub locations.

Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined below by compensation zone and may be modified in the future.

We encourage you to apply

At Superhuman, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Superhuman is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).