Staff Business Operations Lead, Technology

at SoFi

CA - San Francisco HQ

Who we are:

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

Onsite 1-3x per week (will vary)

The role:

Business Operations enables our groups and businesses to scale faster and operate more efficiently. SoFi is looking for a data-driven, strategic thinker to join our Technology Business Operations team, supporting the Engineering Product Development, IT and Cybersecurity teams. You’ll partner directly with technology, product, and business unit leaders to improve how we plan, prioritize, and allocate resources across critical initiatives — enabling our CTO and leadership team to focus on strategy and innovation.

This is an ideal role for someone who enjoys bringing structure to complexity, thrives in a fast-moving environment, and is motivated by helping teams execute with clarity and impact.

What you’ll do:

Drive continuous improvement of the operating rhythms and processes across the Technology organization
Partner with CTO leaders on key business management deliverables, including company-wide annual and quarterly planning, goal setting, initiative prioritization, resource allocation and executive presentations
Partner with Finance and People teams on headcount planning, forecasting, capitalization and budgeting
Manage the operating cadence for your Tech division(s) – staff meetings, quarterly product reviews, all-hands, etc.
Identify and implement process improvements that increase clarity, accountability, and execution efficiency across teams
Support preparation for executive reviews, board updates, and company-wide communications on Technology priorities
Act as a strategic connector between Technology, Finance, People and other cross-functional Business Operations peers
Support company and Technology culture initiatives that enhance engagement and collaboration
Take on and drive special projects and ad hoc initiatives that advance Technology’s strategic objectives

What you’ll need:

6+ years of experience in Business Operations, Program Management, or Chief of Staff roles
Familiarity working with Technology and Engineering teams
Proven experience supporting planning, prioritization, and resource allocation in a complex organization
Strong analytical skills — able to structure problems, build simple but effective models, and communicate insights clearly
Excellent written and verbal communication skills, with the ability to influence cross-functionally
Outstanding project and time management skills; adept at managing multiple priorities
Comfortable operating in ambiguity and driving progress without formal authority.
Advanced proficiency in Google Sheets/Excel and Slides, or equivalent tools
Strong attention to detail, diligence and a collaborative mindset

Nice to have:

Experience working in a matrixed or high-growth technology organization
Familiarity with Jira and / or Confluence
Background in FinTech, banking or technology business operations

Compensation and Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.