Sr. Product Manager, Merchant Experiences

Narvar is growing! Narvar is the post-purchase experience leader, helping 1,500+ of the world’s most iconic brands engage and retain customers from order to doorstep and beyond. Our mission is to simplify and elevate every transaction moment to drive long-term customer loyalty and business growth. As we scale our platform globally, we're investing in intelligent, extensible infrastructure to support powerful, AI-native customer and developer experiences.

About the Team

The Merchant Experiences team builds the platform powering merchant and business user experiences at Narvar. Our scope includes core platform frameworks, design systems, configuration tooling, onboarding, growth tools, and agentic AI automation that empower our merchants to maximize Narvar’s value for their business.

About the Role

We are seeking a Senior Product Manager with a platform background to drive the next evolution of our merchant experience. 

This role is critical to Narvar’s next phase of growth. You will own the vision, roadmap, and execution for platform capabilities like governance, entitlements, experimentation, business logic, and agentic AI tools for our enterprises. You are a natural systems thinker and comfortable with the inherent tension of platform work, and you excel at extracting the underlying need from both technical and business stakeholders to find the common denominator.

Key Responsibilities

• Define and execute the multi-year strategy for Narvar's core platform and shared services, aligning with product, engineering, and business goals.
• Own the roadmap and development for Narvar’s platform services powering business user experiences, (e.g., governance, globalization, entitlements, workflows, business logic, upsell & growth, etc.)
• Champion a world-class experience creation platform for merchants, ensuring our services are powerful, scalable, and easy to build with.
• Partner closely with product teams to understand their customer needs, ensuring your platform roadmap delivers foundational services that directly enable their success.
• Drive the adoption of platform services across all product-engineering teams, measuring impact and iterating based on feedback.
• Champion obsession for your customers (internal developers, merchant-facing teams, and end-consumers) through deep research, data analysis, and partnership.
• Track and prioritize measurable outcomes for platform adoption, performance, reliability, and business value.

What You'll Gain

• Direct impact on the post-purchase experience of hundreds of millions of shoppers via 1,400 of the world’s biggest names in retail.
• Leadership in building the core platform that will power Narvar's next generation of products.
• Work in a high-impact space that directly accelerates the entire engineering organization.

Qualifications

• 6+ years of product management experience, with a significant focus on enterprise platform products and business users at a high-scale B2B SaaS company.
• Obsessed with and experienced in building exceptional enterprise user experiences; you have a natural product sense for business user needs and workflows.
• Track record of building shared services (e.g., business logic, experimentation, workflow management) and successfully driving their adoption across multiple internal engineering teams.
• Demonstrated ability to align conflicting stakeholder goals and drive consensus on a centralized platform strategy.
• Experience managing products with complex constraints (Localization, RBAC) while maintaining a seamless user experience.
• Bachelor’s degree in Computer Science, Engineering, or equivalent technical experience; You are comfortable discussing API schemas, service structure, and data models with engineers. Advanced degree a plus.

Plus

• Experience integrating LLMs or AI agents into B2B workflows.
• Experience with product-led growth mechanics in an enterprise setting.
• Experience in B2B or B2B2C retail technology or eCommerce

Why Narvar?

We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Sonos, Nike, and 1500+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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