Software Engineering Manager, Chat

at SoFi

CA - San Francisco HQ

Who we are:

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The Role

We are looking for an Engineering Manager to lead the AI Support Chat engineering team at SoFi. You will work in a highly collaborative environment, engaging closely with cross-functional Product, Design, and Engineering teams. You’ll also be involved in the entire product lifecycle—from ideation through deployment, with continuous improvement at every stage.

In this role, you will play a pivotal role in supporting our members' financial journeys by developing an intelligent, conversational AI-powered chat interface. This system will help streamline support queries from members helping answer critical questions around their finances. Chat is a critical component of how members interact with SoFi and building it will require a member-centric approach. In this role, you will be responsible for the backend systems and web/mobile user experience that support the member facing chat experience. You'll also collaborate company-wide to centralize support knowledge and processes.

As the engineering manager for the area, you will own full-stack technical planning, roadmap, and delivery for your teams, including team building and performance management. You will collaborate with product, design, and business leaders to define the product and technical strategy for our member conversational experience.

Key Responsibilities

Manage a team of Engineers focused on supporting the AI Support Chat product across various platforms
Own the planning, technical output, and delivery for the engineering team
Maintain a high-performing team by setting a high bar for hiring and performance, and effectively coaching team members for continued growth.
Shape and support the team culture with an emphasis on continual improvement, learning, and fun
Establish and leverage strong relationships across the department and cross-functional leadership team.
Take initiative and produce timely results in a fast-paced and sometimes ambiguous environment
Facilitate the definition of project scope, deliverables, and goals by closely working with product, design and business.
Monitor and understand the key metrics governing your product area, with an eye toward continuously improving them through ongoing product innovation

Requirements

A BS Degree or equivalent from a fully accredited college or university is preferred.

As a bonus, in a technical field

6+ years of experience designing, building, and operating scalable, mission-critical systems
Experience managing engineers
Experience working with various emerging LLM technologies, including Retrieval-Augmented Generation (RAG), prompt engineering, or AI agents.
Proven experience in collaborative coding environments, including design refinement, code reviews, and pull request management
Solid programming skills, ideally with a modern web stack and relational databases.
Demonstrated experience in hiring, training, motivating, monitoring, and coaching team members.
Willingness to roll up your sleeves, collaborate with others, and get stuff done
Strong sense of responsibility; driving initiatives from inception to completion
Experience with Agile SDLC methodologies

Nice to haves

Experience working with or leading full stack teams (backend, web, mobile)
Exposure to highly regulated environments
Experience building systems in the Fintech space
Previous experience building platform-level frameworks and components in a large codebase

Compensation and Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.