Software Engineer - Riot Operations Center (SRE)

Riot Games was established in 2006 by entrepreneurial gamers who believe that player-focused game development can result in great games. In 2009, Riot released its debut title League of Legends to critical and player acclaim. As the most played PC game in the world, over 100 million play every month. Players form the foundation of our community and it’s for them that we continue to evolve and improve the League of Legends experience. 

We’re looking for humble but ambitious, razor-sharp professionals who can teach us a thing or two. We promise to return the favor. Like us, you take play seriously; you’re passionate about games. We embrace those who see things differently, aren’t afraid to experiment, and who have a healthy disregard for constraints.

That's where you come in.

Riot Engineers bring deep knowledge of specific technical areas but also value the chance to work in many broader domains.

As a Software Engineer in the Riot Operations Center, you'll report to the team's Site Manager. You’ll be a champion of the live experience for players, and write code to make incidents easier to detect, faster to mitigate, and less likely to occur. You’ll develop experience with client-service interaction to increase our knowledge of how our games are experienced by players. You'll also grow your expertise with engineering best practices to ensure that your code quality and testing is top of the line.

Responsibilities:

• Utilize standard monitoring and processes to assess the health of Riot’s live services
• Lead the investigation and mitigation of live incidents as an Incident Commander, and participate in post-incident RCAs
• Use investigation and troubleshooting to return impacted systems to service quickly and keep our games green for players
• Identify improvements to the team’s tools, processes, and documentation, as well as broader improvements to prevent incidents and drive down incident impact for Riot’s live services
• Write tooling, automation, and services to implement these improvements
• Write and understand code in the team’s codebases, utilizing appropriate data structures, algorithms, and software testing best practices
• The standard working schedule consists of four 10-hour days, including one weekend day and three days off per week. This schedule supports our follow-the-sun operational model, ensuring continuous global coverage across timezones.

Required Qualifications:

• Bachelor’s Degree in Computer Science (or equivalent experience)
• 2+ years of industry experience or an advanced degree
• Hands-on experience programming in Java or Go
• Experience with technical processes such as code reviews and testing
• Experience debugging issues with production systems
• Experience with monitoring and event management platform

Preferred Qualifications:

• Knowledge of cloud services (e.g. AWS and its common services)
• Knowledge of containerization technologies (e.g. Docker, Kubernetes)
• Knowledge of relational databases (e.g. MySQL)
• Knowledge of incident management processes (e.g. ITIL
• Knowledge of Site Reliability Engineering (SRE) principles and best practices
• Experience deploying and operating services in a live environment

For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about the experiences of players, this could be the role for you!

Our Perks:

• Full relocation support
• Comprehensive health insurance for you, your spouse, and children
• Open paid time off
• Retirement benefits with company matching
• Life insurance, parental leave, plus short-term and long-term disability
• Play Fund so you can deepen your knowledge of our players and community through games
• We’ll double down on your donations of time and money to non-profits