Software Engineer, Customer Care

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. 

We are looking for passionate and talented Software Engineers to join our Safety & Customer Care team. In this role, you will play a key part in leveraging rapidly evolving AI technologies to significantly improve our customer support experience. We highly value engineering excellence, cross-functional collaboration, and a dedication to writing clean, reliable, and highly performant code.

Responsibilities:

• Collaborate with Product Managers, Designers, and other Engineers to define and deliver new product features and technical initiatives.
• Design, develop, test, and deploy highly scalable and reliable software services and applications.
• Write clean, well-tested, and maintainable code, following engineering best practices.
• Participate in design and code reviews to ensure system quality and performance.
• Monitor system health and performance, troubleshoot production issues, and implement effective resolutions.
• Proactively identify and implement improvements to our development processes, architecture, and engineering infrastructure.

Experience:

• 4+ years of experience in software development, distributed systems, and infrastructure engineering.
• Experience with object-oriented programming (bonus points for Python or Go)
• Experience in distributed systems (e.g.: Kubernetes, gRPC)
• Experience in defining API schemas and developing backend services in a microservices environment
• Experience in working with databases, relational or NoSQL
• Experience in writing clear and scalable design documentation
• Excellent communication and collaboration skills with experience working in cross-functional teams.
• Excellent analytical and problem-solving skills with a passion for tackling complex challenges.

Preferred:

• Experience in building with AI/ML systems, LLM APIs (OpenAI, Anthropic, etc.).

Benefits:

• Extended health and dental coverage options, along with life insurance and disability benefits
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• Access to a Lyft funded Health Care Savings Account
• RRSP plan to help save for your future
• In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of service 
• Lyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs. Biological, adoptive, and foster parents are all eligible.
• Subsidized commuter benefits

Lyft is committed to creating an inclusive workforce that fosters belonging. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.  Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter if you wish to make such a request.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office at least 3 days per week, including on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the Toronto area is CAD $108,000 - CAD $135,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Lyft may use artificial intelligence to screen applicants, however, Lyft employees make the ultimate selection and hiring decisions.

This job fills an existing vacancy.