Site Reliability Engineer II

This will be a remote role to start, with plans to transition to hybrid in-office 2x/week located in downtown Toronto.

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

In this role, you will:

• Design, implement, and maintain multiple observability systems in OpenTable's on-prem data centers.
• Be responsible for the uptime of logging and metric systems that hold hundreds of Terabytes worth of data, across multiple regions.
• Be customer-focused, and help OpenTable's global engineering teams get the most value out of our metrics and logs.
• Be required to context switch between different systems when troubleshooting.
• Communicate with peers around the world in different time zones over Zoom and Slack.
• Collaborate with engineering and product leadership to define priorities and set delivery goals.
• Be a member of a 12-hour On-call rotation that swaps out weekly.
• You will be encouraged to automate, to reduce the number of emergency calls.

Please apply if you have:

• Good verbal communication and written documentation skills.
• Proven experience in a SRE role or related.
• Excitement to learn new technologies and stacks.
• Solid understanding of DNS, TCP/IP, Linux Server Administration (CentOS, RHEL, or Ubuntu), and shell scripting (Bash, Zshell).
• Experience supporting services across VMs, Docker Containers, and Kubernetes.
• Strong practical experience with AWS services, including infrastructure setup, security, networking, and cost optimization.
• Production-level experience implementing and maintaining GitOps practices using either Argo CD or FluxCD.
• Automation tools experience such as Terraform, or Pulumi is desirable.
• 3+ years hands-on, production-level experience in observability, specifically Loki for logs, Prometheus or Mimir for metrics , and Tempo for distributed tracing.
• OpenTelemetry Collector experience is desirable

Benefits:

• Generous paid vacation + time off for your birthday
• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
  • Company-paid therapy sessions through SpringHealth
  • Company-paid subscription to Headspace
  • Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Paid volunteer time
• Focus on your career growth:
  • Development Dollars
  • Leadership development
  • Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• Private health and dental insurance
• Life and Disability insurance

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this Toronto, Canada based role is $110,000-$130,000 CAD.

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus and equity grant.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.