Senior Technical Program Manager, Payments

at Roku

San Jose, United States

Teamwork makes the stream work.

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

About the team

The Payments team powers consumer payments globally, supporting financial compliance/regulatory requirements, as well as partner payouts at scale. The team operates across multiple devices, web, and mobile surfaces, various processors, and multiple payment methods. It works closely with dedicated Engineering teams across Subscriptions, Payments, OS and UI, Finance, Legal, Security, and Data to ensure accurate settlement, compliant operations, and reliable disbursements to partners.

About the role

We’re seeking a Senior Technical Program Manager to own cross-functional execution for Payments features and operational programs. You’ll design and run the execution operating system for launches, including schedules, dependencies, risk mitigation, and decision rhythms, to eliminate blockers and deliver predictable outcomes from planning through post-launch stabilization.

Core Outcomes:

Reduced feature-level blockers via proactive risk identification, crisp DRI (Directly Responsible Individual) ownership, and weekly operating cadences that resolve issues quickly.
Predictable launch timelines supported by standardized templates, sprint/milestone hygiene, and roll-up dashboards for leadership and stakeholders.
Improved post-launch stability by tracking key metrics and driving closure on defect backlogs until KPIs are met.

What you'll be doing

Build and run cross-functional execution plans for features and operational programs, from scoping through launch, with clear schedules, milestone criteria, dependencies, and risk mitigation documented in Jira and Confluence.
Establish communication cadences (weekly decision meetings, risk reviews, leadership roll-ups) with concise artifacts and dashboards that clearly outline owners, blockers, and subsequent actions.
Implement repeatable processes and templates (e.g., milestone epics, Jira hygiene, post-launch dashboards) to drive predictability and decision speed.
Define and implement process quality controls and remediations to drive product life cycle integrity and efficiency (e.g., BRD minimum requirement gating to avoid scope creep).
Drive Jira hygiene and defect triage — including bug scrub filters, assignment accuracy, engage and align Engineering teams to standardize operating procedures, and verification/closure — to keep critical paths clear and scope intact.
Utilize tools such as Jira, Confluence, Airtable, and Tableau to effectively communicate status, track deliverables, and identify risks in a predictable and scalable manner.
Define and run go/no-go criteria (dependencies validated, partner inputs, operational readiness, customer impact, rollback/contingency plans) and manage launch execution.
Lead post-launch stabilization until agreed business and product KPIs are met, coordinating cross-functional closure on defects and operational follow-ups.
Coordinate cross-functional delivery for payments features (e.g., auth optimization, retries/dunning, payment method updates, 3DS/SCA flows, risk/fraud controls) across Product, Eng, Data, Security, Finance, and Support.
Own timelines, dependencies, and risk mitigation plans end-to-end; run the weekly execution cadence to unblock teams and ensure on-time, stable launches.
Orchestrate operational readiness for consumer billing, settlement, reconciliation, disputes/chargebacks, refunds/credits, and ledger/reporting in partnership with Finance and Data teams.
Lead regular retrospectives across Product, Engineering, and Operations; synthesize findings into actionable process improvements (playbooks, templates, tooling changes) that reduce cycle time and improve launch predictability.
Partner with Legal, Security, and Privacy to ensure compliance with and regulatory requirements (e.g., PCI-related obligations, audit readiness, data protection guardrails), and drive program plans to close identified gaps.
Drive global partner payout programs (accuracy, timeliness, exception handling) with Finance/Treasury; define SLAs, monitoring dashboards, and escalation paths for payout and reporting exceptions.
Introduce and iterate on playbooks for incident response and postmortems specific to payment failures, reconciliation breaks, and payout exceptions; convert root causes into durable process/tooling fixes.

We're excited if you have

5–8+ years in technical program management leading complex cross-functional software or platform initiatives, translating ambiguity into execution plans and measurable outcomes.
Fluency with Jira, Confluence, and visualization/reporting in Tableau (or similar), including building dashboards and templates adopted by other teams.
Substantial risk and dependency management skills with a track record of clearing blockers quickly via structured escalation and crisp decision frameworks.
Excellent communication and stakeholder management — executive-ready storytelling with data, and hands-on facilitation across engineering, product, operations, and partner groups.
Experience shipping consumer-facing payments or commerce features across device, web, and mobile, aligning UX, engineering, data, marketing, and support to a unified launch plan.
Operational readiness for financial systems: settlement, reconciliation, disputes/chargebacks, refunds, ledger/reporting, and payout operations, with clear SLAs and runbooks.
Demonstrated process improvements (templates, playbooks, postmortems, retrospectives) that reduce cycle time and improve predictability across programs.

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Benefits

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.

The Roku Culture

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV. 

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002. 

To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.

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