Senior Program Manager, Operational Excellence
at SoFi
FL- Jacksonville, UT-Cottonwood Heights
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Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The Role:
The Senior Program Manager, Operational Excellence is a high-impact individual contributor responsible for advising senior leadership on the vision and strategy for the organization. This role transcends standard project management by resolving unique problems with significant, ambiguous, and diverse issues that have a substantial impact on the overall success of function or company operations. You will serve as a cross-functional thought leader, operating autonomously to set the vision, decide priorities, and lead critical efforts across all SoFi products.
What You’ll Do:
- Vision & Strategy: Advise leadership on the vision and strategy for the organization, exercising wide latitude in determining objectives and approaches to critical assignments.
- Complex Problem Solving: Deconstruct extremely large, significantly complex efforts into straightforward implementation strategies, often tackling the hardest initiatives or unsolved problems within the function.
- Systemic Innovation: Lead the development of experiments and pilots, making it "safe to fail" as part of the ideation and invention process to improve everything we do.
- High-Stakes Escalations: Handle critical escalations that require sensitive solutions, such as those impacting brand trust, while independently driving priorities cross-functionally.
- Strategic Partnerships: Develop and leverage strategic partnerships to align highest-level stakeholders, including senior leadership and executive staff members.
- Organizational Upskilling: Actively work to upskill the function and help peers understand complex trade-offs, ensuring the team consistently meets and exceeds high-performance standards.
- Risk Leadership: Assume a leadership role in identifying and mitigating risks at the departmental and cross-functional level, driving decisions that have a substantial impact on success.
What You’ll Need:
- Experience: Typically 12+ years of related experience (or 10+ years with a Master’s degree), demonstrating a track record of solving unique problems with complex scope.
- Expertise: Accomplished subject matter expert status in Operational Excellence, with a deep understanding of how the specialization fits into and impacts the larger company objectives.
- Autonomy: Proven ability to operate autonomously in setting goals, deciding priorities, and running after problems without the need for direct supervision.
- Influence: Exceptional ability to maneuver through ambiguity and shifting priorities with ease while engaging and educating stakeholders on the strategic "why".
- Education: Minimum Bachelor’s Degree in Business Management, Technology, or a related field; advanced professional certifications are expected at this level of seniority.
Nice To Have:
- PMP, CAPM or SCM certification is preferred