Senior Professional Services Consultant

Senior Consultant, Professional Services

As a Senior Consultant on our Professional Services team (under the Customer Success umbrella) you will be helping customers implement and adopt our next generation SIEM, Observability, and log analytics solutions. You will be responsible for guiding customers through data pipeline architectures for collecting logs, metrics, and traces; configuring and building content including searches, dashboards, monitors, parsers, and rules; and enabling customers on Sumo Logic’s platform.

In addition to interfacing with customers you will also interface with other Customer Success teams as well as with various other parts of the organization, from Product Management and Engineering to Sales and Education.

The successful candidate will have 5+ years of relevant experience.

Responsibilities:

• Perform technical onboarding for customers, accelerating their adoption path on the Sumo Logic platform
• Provide data collection design and configuration guidance to customers so that all required telemetry (logs, metrics, traces) from customer’s applications, services and infrastructure are captured and processed
• Develop custom searches, dashboards, and monitors according to customer’s use cases
• Write custom parsers and SIEM rules per customer’s specification
• Develop a deep relationship and become a trusted advisor to customers and be the voice of the customer within Sumo Logic
• Deliver training and enablement on our solutions, to build customer champions
• Work closely with Product Management and Engineering teams to improve overall customer experience and our products

Requirements:

• Hands-on experience working with SIEM tools (Sumo Logic, Splunk, QRadar, LogRhythm, etc.) as an Analyst, Security Engineer/Architect, Content Developer or in a Pre-or Post sales capacity.
• Experience with parsing and querying logs relevant to security, applications, infrastructure
• Experience with collection and querying of metrics relevant to infrastructure or services monitoring (ie Prometheus, CloudWatch)
• Experience with configuration, deployment, and monitoring of Kubernetes
• Experience with APM solutions
• Experience with monitoring and configuration of AWS services
• Ability to write complex regular expressions
• Excellent communication and interpersonal skills
• The ability to thrive in a fast paced, high growth and rapidly changing environment
• Must be willing to travel about 15-25% of the time

Desirable:

• Experience in a customer facing role (consulting, technical account management, sales engineering, etc)
• Experience in configuring and deploying OpenTelemetry
• Experience in some of the following areas: IR, Threat Hunting, SOC
• Experience with SOAR tools
• Experience with Python scripting and REST APIs
• Experience in software development and modern application stacks
• BS/B.Tech/M.Tech in Computer Science or Engineering
• Certifications like CISSP, CEH, OSCP

About Us

Sumo Logic, Inc. empowers the people who power modern, digital business. Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its Sumo Logic SaaS Analytics Log Platform, which helps practitioners and developers ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com.

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