Senior Product Manager, Servicing

at SoFi

CA - San Francisco, WA - Seattle

Who we are:

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The Role

SoFi's Loan Servicing team owns the post-loan funding experience for millions of members across SoFi's lending products. We are looking for a Senior Product Manager to build and scale our multi-product servicing platform to meet the needs of our members and business.

In this role, you will partner closely with engineering, research, data science, design, legal, operations and business stakeholders to bring new capabilities to life and ensure they deliver measurable results. You will also drive member engagement, cross-sell, and ultimately increase member lifetime value as SoFi expands its product offerings.

This is a highly cross-functional and high-impact role for a product leader who thrives in ambiguity, can set clear direction in evolving spaces, and is equally comfortable defining strategy and driving execution.

What you'll need:

3+ years of product management experience, preferably in fintech, financial services, or a similarly regulated, data-intensive environment
Demonstrated ability to own a feature or product area end-to-end
Strong customer instincts: you can identify the right problems to solve, prioritize confidently, and articulate what "done" looks like for our members
Enough technical fluency to have credible conversations with engineers about system architecture, trade-offs, and feasibility
Clear written and oral communication: you write quality documents, run focused meetings, and know how to tailor the message for engineers vs. leadership
Experience using data to drive decisions by pulling metrics, reading results, and iterating based on evidence
Ability to manage cross-functional stakeholders (engineering, ops, compliance, legal, finance) and keep execution on track within a multi-team environment

Nice to Have:

Experience in lending, loan servicing, payments, or financial services operations
Familiarity with third-party servicer integrations or complex vendor relationships alongside product work
Exposure to compliance adjacent product work: fair lending, regulatory reporting, or audit readiness
Comfort with SQL or self-serve data analysis tools to diagnose borrower behavior and product outcomes
Experience working on legacy system modernization or platform migration initiatives

Compensation and Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.