Senior Product Manager, Consumer Insights Portal

OVERVIEW

• Every year, people across the world spend nearly one trillion dollars on groceries. It’s an industry that’s been around for centuries. Food itself, however, has been a constant in people’s lives since the beginning of time. Yes, sustenance is crucial, but it’s also much more than that. Food can be a part of a daily ritual or a special moment that resonates with people on a meaningful and emotional level. It provides a much-needed break in a long day, a taste that brings back memories, a creative experiment, a shared meal with loved ones, or even comfort during a hard time. Whether it’s a special occasion or an everyday occurrence, it should always be easy for people to get the ingredients they need.
• The Instacart Product Team is dedicated to making grocery shopping effortless for everyone. By helping take care of the shopping, we help people get good food and give them back time, so they can do what matters most to them. We’re finding solutions to large-scale challenges that will forever change the way people feed themselves and their loved ones.

ABOUT THE ROLE

• Instacart’s Consumer Insights Portal is part of the company’s broader data products ambitions. As a product manager in this space, you’ll be tasked with building solutions that take advantage of Instacart’s distinctive marketplace assets: over 25 million users across 1,800+ retail banners that is first party, closed-loop, with full transaction log and clickstream data, and longitudinal understanding of consumer behavior over time and across storefronts. This best-in-class data set holds huge latent opportunity for new 0-to-1 offerings. You’ll be part of a small team, responsible for directing the development roadmap of approximately 20 engineers and data scientists towards building out and hardening solutions for a range of CPG personas

ABOUT THE JOB

• Direct the product efforts for a cross-functional team of engineering, research, data science, and design, and closely partner with client-facing Customer Success and Sales teams.
• Support build/buy/partner decisions, including potential M&A and partnership screens, for ways to accelerate our solutions, such as market research firms, additional data to harden our offerings. 
• You'll support the full product lifecycle from strategic product definition to the tactical execution, strategy, and long term vision, playing a lead role in owning specific product applications within the Consumer Insights umbrella
• You will facilitate customer feedback sessions to gather direct input on product usability with CPG clients up to and including VP level
• Work directly with our build partners to get agreement and execute on the opportunities identified by the team.  Importantly, this will include defining the product roadmap with customer input and guidance. 
• The Enterprise product team is a small but rapidly growing product team.  As an early PM leading major surface areas, you will be directly responsible for shaping a top priority area for the business overall, and part of an aggressive growth agenda.

ABOUT YOU

MINIMUM QUALIFICATIONS

• 3+ years in Product Management or related roles at a technology company working with B2B clients across a variety of scale and sophistication (Large S&P 500 corporations through SMBs).
• Demonstrated retail knowledge, with preference for direct experience in some form of consumer analytic solutions
• Experience working on technical products with a proven track record of tackling complex problems by crafting customer-first solutions and thinking from first principles
• Demonstrated ability to scale early-stage products with aggressive growth through creative problem solving, ruthless focus on minimum viable product, and an ability to foster engagement with early adopters
• Strong track record of ability to critically evaluate ambiguous feedback gathered from multiple sources, reconcile conflicts, and identify highest priority needs
• Strong data driven problem solving skills and analytical strength, including comfort with complex data-heavy problems
• Comfort with ambiguity and conceptually challenging new products where there are not strong precedents for benchmarking and comparison; ability to balance first principles thinking with concrete pragmatism
• Passion for sustainably building scalable enterprise products that unlock tremendous financial value, but have a limited number of highly advanced power users

PREFERRED QUALIFICATIONS

• Direct Consumer Panel or Loyalty analytics experience
• SaaS Product Management experienceYou love fast-paced environments 
• You care about solving for the immediate without sacrificing the integrity of the long term goals
• You thrive in ambiguity and can chart a course with limited direction and wide freedom
• You love “simplicity on the other side of complexity”