Senior Product Analyst

Upwork ($UPWK) is the world’s human and AI-powered work marketplace that connects businesses with highly skilled, AI-enabled independent talent from across the globe. From entrepreneurs to Fortune 100 enterprises, companies rely on Upwork’s trusted platform and its mindful AI companion, Uma, to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With on-demand access to professionals spanning more than 10,000 skills across AI & machine learning, software development, sales & marketing, customer support, finance & accounting, and more, Upwork enables businesses of all sizes to scale, innovate, and build agile teams for the age of AI and beyond.

Upwork’s platform has facilitated more than $25 billion in economic opportunity for talent around the world. Learn more at Upwork.com and follow us on LinkedIn, Facebook, Instagram, TikTok, and X.

As a Senior Product Analyst on our Analytics, Insights & Pricing team, you’ll play a critical role in driving insights that shape Upwork’s Ads and Monetization strategy. You’ll design experiments, apply advanced causal inference techniques, and deliver actionable recommendations that influence product, market design, and business decisions. You’ll partner cross-functionally with product management, engineering, finance, marketing, and user research to evaluate how interventions impact user experience, revenue growth, and marketplace efficiency.

This is an individual contributor role reporting to the Senior Manager of Analytics. If you thrive at the intersection of quantitative rigor and business strategy, this is a unique opportunity to create lasting impact at scale.

Responsibilities

• Design and execute advanced experiments (e.g., A/B tests, difference-in-difference, regression discontinuity, synthetic control, switchback designs) to rigorously measure causal product impact.

• Translate complex analyses into business recommendations that balance marketplace efficiency, user retention, and revenue growth.

• Partner with cross-functional teams to co-design solutions, benchmark industry practices, and influence product roadmaps with data-driven insights.

• Build and maintain reporting frameworks, dashboards, and deep-dive analyses to monitor performance of monetization products including ads, subscriptions, and Connects.

• Proactively identify opportunities to enhance the monetization ecosystem by framing problems from the customer’s perspective and anticipating business needs.

• Present insights in clear, compelling ways tailored to executives, product leaders, and cross-functional stakeholders.

What it takes to catch our eye

• 3–5 years of professional experience in product analytics, data analysis, or related fields, or equivalent experience through advanced study.

• Strong background in experimental design and causal inference techniques, with proven ability to measure true product impact.

• Experience in two-sided marketplaces, auctions, ads, or subscription models, with knowledge of market design principles.

• High proficiency in SQL and working knowledge of statistical programming (Python or R).

• Adaptability and a growth mindset, with the ability to thrive in a fast-paced environment and uncover opportunities that improve both business outcomes and customer experience.

Come change how the world works.

At Upwork, you’ll shape the future of work for a global, remote-first workforce, creating economic opportunities for professionals worldwide. While we have a physical office in Palo Alto, we currently hire full-time employees in 34 U.S. states, making it easier than ever to join our mission from wherever you call home.

Our culture is built on trust, risk-taking, customer focus, and excellence, all in service of our core mission: to create economic opportunities so people have better lives. We embrace authenticity and inclusion, encouraging everyone to bring their whole selves to work. Personal and professional growth is a priority here, supported through development programs, mentorship, and our Upwork Belonging Communities.

We’re proud to offer benefits that go beyond the basics, including comprehensive medical coverage for you and your family, unlimited PTO, a 401(k) plan with matching, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. Visit our Life at Upwork page to learn more about our values, working principles, and the overall employee experience.

Ready to help shape the future of work? Check out our Careers page to learn more about opportunities at Upwork.

Upwork is an Equal Opportunity Employer committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other legally protected characteristics under federal, state, or local law.

Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances.