Senior Payments Strategy Manager

at Roku

San Jose, United States

Teamwork makes the stream work.

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

About the team

The Core Payments team has been instrumental in Roku's exponential growth in online subscriptions, achieved through an in-streaming, on-TV purchase experience. Core Payments supports various teams across Roku; spanning multiple consumer interfaces, including TV, web, mobile, and advertising. These diverse teams have developed unique strategies for selling digital content access, encompassing Subscription Video on Demand/Transactional Video on Demand (SVOD/TVOD), company-branded devices, and on-device shoppable ads.

About the role

The Senior Payments Strategy Manager owns the payment platform product strategy, roadmap, and execution within the Subscription organization. This role is responsible for driving subscription acquisition, conversion, retention, and revenue optimization through reliable, scalable, and cost-efficient payment capabilities that support millions of subscribers globally.

As the senior product owner for a core payments platform, this leader helps drive the evolution of payment experiences, optimization systems, and platform capabilities that directly influence subscriber growth, renewal recovery, authorization performance, and lifetime value. The role requires deep partnership across Product, Engineering, Data, Finance, Legal, Risk, Business Development, and external payment providers to translate business strategy into measurable platform outcomes.

This role owns strategic prioritization and tradeoffs across growth, conversion, cost, risk, reliability, and operational scalability.

For California Only - The estimated annual salary for this position is between $176,163 - $250,700 annually.

Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location.

This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

What you'll be doing

Own the full product lifecycle for the Payments Platform, including strategy, roadmap definition, prioritization, execution, launch, and iterative optimization.
Drive platform capabilities that improve purchase conversion, first-payment success, renewal recovery, subscriber retention, and long-term revenue performance.
Lead payment optimization initiatives across authorization strategy, intelligent routing, retries/dunning, tokenization, account updater programs, and partner orchestration.
Own payment partner strategy and relationships end to end, including commercial alignment, integrations, migrations, roadmap coordination, performance management, and ongoing optimization.
Manage payment partnerships end to end, including partner strategy, relationship management, commercial and capability alignment, integrations, migrations, performance reviews, and ongoing enhancements, ensuring partner capabilities are productized in a scalable and repeatable way.
Expand platform support for new payment methods, markets, and regulatory requirements in partnership with Consumer Payments PM on consumer demand and prioritization"
Expand platform support for new payment methods, markets, regulatory requirements, and emerging commerce use cases.
Partner closely with Product, Analytics and Data Science teams to drive experimentation frameworks, A/B testing, and data-driven optimization.
Serve as the primary lead for payments platform initiatives across the subscription commerce ecosystem" (scope to platform, not full ecosystem)
Communicate roadmap priorities, platform performance, operational risks, and strategic tradeoffs to senior leadership and cross-functional stakeholders.

Success in the First 6–12 Months

Measurable improvements in conversion, first-payment success, renewal recovery, authorization rates, and passive churn through Payments Platform enhancements.
Reduced payment failures and lower payments COGS through routing, retry, and orchestration optimization.
A clear, outcome-oriented platform roadmap aligned to subscriber growth, retention, reliability, and financial efficiency goals.
Improved platform resiliency, operational visibility, and scalability supporting continued subscription and commerce growth.
Faster enablement of new payment methods, partners, and markets through scalable platform capabilities and operational processes.
Strong cross-functional trust and alignment, with the Payments Platform recognized as a strategic commerce capability rather than a transactional system.
A culture of experimentation, accountability, and data-driven decision making across the payments organization.

We're excited if you have

10+ years of Product Management experience, with significant ownership of payments, subscription commerce, billing, checkout, or financial platform products at scale.
Deep expertise across the payments ecosystem, including payment gateways, processors, tokenization, network tokens, digital wallets, recurring billing, subscription recovery, retries/dunning, fraud/risk controls, and payment optimization strategies.
Proven experience leading large-scale payment platform initiatives that materially improved authorization rates, conversion, retention, payment recovery, or payments cost efficiency.
Strong understanding of payment orchestration concepts, including intelligent routing, retry optimization, processor performance management, and multi-partner payment ecosystems.
Experience operating global payment systems across multiple markets, payment methods, currencies, regulatory environments, and regional payment preferences.
Demonstrated success managing external payment partners, including commercial alignment, integrations, migrations, escalations, roadmap influence, and performance optimization.
Strong analytical and experimentation background, including A/B testing, KPI development, funnel optimization, and data-driven prioritization.
Experience balancing growth, customer experience, reliability, operational scalability, financial integrity, and risk management within a high-volume commerce environment.
Proven ability to influence cross-functional stakeholders across Engineering, Finance, Data, Legal, Compliance, Operations, and Business teams.
Strong executive communication skills, including experience presenting platform strategy, business cases, operational risks, and performance insights to senior leadership.
Experience working in high-scale subscription, streaming, marketplace, fintech, ecommerce, or digital commerce environments is strongly preferred.
Technical fluency with modern commerce and payments architectures, APIs, distributed systems, and platform scalability considerations.
Bachelor’s degree in Business, Computer Science, Engineering, Finance, or a related field. MBA or advanced technical degree is a plus.

Bonus Points

Experience with subscription lifecycle optimization, passive churn reduction, or recurring revenue growth strategies.
Experience with payment optimization tooling such as intelligent retries, orchestration platforms, network token optimization, or account updater strategies.
Familiarity with payment economics, interchange optimization, and payments COGS management.
Experience supporting non-subscription commerce surfaces such as marketplaces, hardware commerce, advertising platforms, or partner payouts.
Experience scaling platforms through rapid international expansion and payment method localization.
Background in both technical product management and commercial/vendor strategy.

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Our Hybrid Work Approach

Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.

Benefits

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.

Accommodations

Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.

The Roku Culture

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV. 

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002. 

To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.

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