Senior Manager, Warehouse Systems & Digitalization- Contractor

at Instacart

Burlington, Canada

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

The Senior Manager of Warehouse Systems & Digitalization is a strategic leader responsible for transforming our warehouse operations through technology and process innovation. In this role, you will oversee the digitization of warehouse workflows, focusing on reducing manual processes, transitioning paper-based tasks to digital systems, and implementing modern inventory tracking technologies.

Your mission is to build and maintain the digital infrastructure for our fulfillment operations, managing Warehouse Management System (WMS) implementation, deploying barcode/RFID systems, and capturing real-time data to optimize efficiency. Working closely with the operations team and product/tech teams, you’ll ensure a smarter, data-driven warehouse ready to scale to additional locations.

***This is an on-site role at our warehouse facility, requiring hands-on collaboration with the team to pilot innovative technologies and drive system improvements for peak performance.

About the Job

Lead Warehouse Digitalization: Own the end-to-end strategy for modernizing warehouse operations through technology, reducing manual workflows and scaling systems for future expansion.
Optimize Workflows: Replace paper-based processes with efficient digital workflows across receiving, inventory management, packing, and shipping.
Implement & Manage WMS: Lead the selection, rollout, and daily management of Warehouse Management Systems, ensuring real-time inventory tracking and operational visibility.
Deploy Barcode/Scanning Tools: Introduce barcode or RFID systems to automate tracking and eliminate human error in inventory handling.
Integrate Systems: Partner with IT/Product teams to connect WMS with ERP systems, order management tools, and internal dashboards.
Train & Support Teams: Develop SOPs, train staff on new tools, and oversee adoption efforts on the warehouse floor.
Drive Continuous Improvement: Use data insights to monitor performance, identify inefficiencies, and deliver system-driven solutions.
Pilot New Tech: Explore and test emerging warehouse technologies (e.g., automation, IoT, wearables) to enhance speed, accuracy, and scalability.
Support Growth: Standardize systems and processes to enable seamless expansion to a second warehouse location and beyond.

About You
Minimum Qualifications

5+ years of experience in warehouse operations or supply chain, with a strong focus on systems or digital transformation.
Hands-on experience with WMS—implementation, optimization, and daily management.
Familiarity with barcode/RFID systems and basic systems integration (e.g., ERP, APIs).
Strong analytical skills, comfortable using Excel, reports, or dashboards to track performance and spot inefficiencies.
Proven project management skills, with experience successfully leading cross-functional system rollouts.
Effective communication skills, working seamlessly with both warehouse teams and technical stakeholders.
Ability to thrive in fast-paced, hands-on environments with shifting priorities.

Preferred Qualifications

Experience leading a full warehouse technology rollout (WMS, barcode scanning, automation, etc.).
Certifications such as Six Sigma, PMP, or related credentials.
Experience with BI tools (e.g., Power BI, Tableau, Looker).
Basic coding or scripting knowledge (e.g., SQL, Python).
Experience supporting multi-location warehouse operations.