Senior Manager, High Risk Care Field Operations

at One Medical

Remote

About Us

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.

In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we’re building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.

The Opportunity

As One Medical for Seniors High Risk Programs continues to expand, we're looking for an exceptional strategic leader to drive the vision, people, processes, and technology that make One Medical unique. As the Senior Manager, High Risk Care Field Operations, you'll be accountable for delivering One Medical patient promises of outstanding quality of care, access, and truly patient-centered experiences at an affordable cost while driving enterprise-wide operational excellence. You'll champion our mission of delivering high-quality care and service through strategic performance management, operational innovation, and cross-functional leadership. Specifically, you'll lead and scale the operations of a primary care house calls program, including strategic oversight of health navigators and program enrollment teams, driving operations across multiple states and time zones, serving the highest risk patients of our Senior Health population.

You are an inspirational people leader and strategic innovator, who thrives on creating scalable systems and building high-performing, cohesive teams. You are highly self-aware, a continuous learner, and excel at connecting tactical execution to strategic vision. You have mastered the art of stakeholder management, data-driven decision making, and leading through influence across all organizational levels, especially during periods of transformation. You are seeking your next opportunity to drive significant business impact through results delivery, organizational development, and strategic people leadership at an organization that is transforming healthcare.

What you'll likely work on:

Lead the strategic development and execution of the One Medical @ Home program, driving long-term planning and roadmap development for high-risk care field operations while championing organizational change management initiatives across virtual care teams and in-market providers, ensuring alignment with enterprise objectives and market expansion goals through cross-functional transformation projects
Architect and optimize enterprise-wide care delivery processes, implementing scalable enrollment frameworks and patient management systems that integrate sophisticated risk stratification, outreach strategies, and multidisciplinary care team coordination to exceed operational metrics while driving program growth and patient engagement at scale
Build and lead a high-performing team by implementing C-I-CARE, Active Daily Management, and Lean principles, while developing talent through mentorship, career progression planning, and strategic recruitment initiatives to support rapid scaling and foster a culture of continuous improvement
Drive data-driven decision making by establishing and monitoring key performance indicators across multiple systems, leveraging advanced analytics and dashboards to optimize program performance, ensure strategic goal achievement, and present actionable insights to senior leadership and cross-functional stakeholders
Forge and nurture strategic partnerships across internal teams, third-party vendors, and industry stakeholders, driving enterprise-wide collaboration, workflow optimization, and technological innovation while serving as a subject matter expert to exceed operational targets and enhance care delivery processes
Lead market expansion strategies and new market launches through regular travel to in-market locations, providing strategic oversight and operational excellence coaching to ensure successful market development and implementation

What you'll need:

5+ years of leadership experience driving large-scale organizational initiatives, with proven track record of building high-performing teams, managing cross-functional projects, and developing talent through effective mentorship and succession planning
Demonstrated success scaling clinical or operational programs. Preference for experience with value-based care programs, high-risk care services, and home-based care delivery models.
Demonstrated proficiency with data management and analytics tools (SQL, Tableau, Excel) and experience leading enterprise-wide technical initiatives, including partnership management with vendors and implementation of scalable operational processes
Superior communication and presentation skills with extensive experience engaging senior leadership, external stakeholders, and cross-functional teams; must be able to effectively influence and drive alignment across complex organizations
Track record of strategic leadership and execution, with proven ability to develop and implement organizational strategy while successfully navigating ambiguous, fast-paced environments and maintaining focus on key priorities

This position is a full-time role, Monday - Friday. This is a remote role targeted for strategic operational leadership from an Eastern time zone location with ability to drive results across time zones based on business needs. Up to 25% travel required for strategic market oversight, team development, cross-functional collaboration, and enterprise initiatives.

One Medical is committed to fair and equitable compensation practices.

The base salary range for this role is $115,000 - $140,000. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. Additional pay may be determined for those candidates that exceed specified qualifications and requirements. The total compensation package for this position may also include RSUs and/or benefits. For more information, visit onemedical.com/careers/

One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire:

Taking care of you today

Paid sabbatical for every five years of service
Free One Medical memberships for yourself, your friends and family
Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues
Competitive Medical, Dental and Vision plans
Pre-Tax commuter benefits
PTO cash outs - Option to cash out up to 40 accrued hours per year

Protecting your future for you and your family

401K match
Credit towards emergency childcare
Company paid maternity and paternity leave
Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance

In addition to the comprehensive benefits package outlined above, practicing clinicians also receive

Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%.
UpToDate Subscription - An evidence-based clinical research tool
Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education
Rounds - Providers end patient care one hour early each week to participate in this shared learning experience
Discounted rate to attend One Medical’s Annual REAL primary care conference

One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.