Senior Manager, Delivery Operations
at Crunchyroll, LLC
Los Angeles, United States
About Crunchyroll
Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.
Join our team, and help us shape the future of anime!
We’re looking for a Senior Manager of Distribution Operations to lead our central distribution services team. You’ll oversee the end-to-end delivery of materials across all business lines, ensuring accuracy, quality, and on-time performance for internal platforms and third-party partners. You’ll also guide teams through new systems and workflows, manage vendor performance, and strengthen cross-department collaboration.
You’ll serve as a key connector between production, materials, vendors, and sales teams, helping guide the organization through new systems, processes, and continuous improvements. Your deep experience in media servicing will enable you to lead your team effectively and support the company’s growing global footprint.
As the Senior Manager of Distribution Operations, you will report directly to the Director of Distribution Operations. This role works a hybrid schedule, with three days each week onsite at our Los Angeles office.
What You'll Do
- Lead, mentor, and develop distribution team members and team leads
- Ensure projects run smoothly while managing timelines, priorities, and risks
- Establish reporting, tracking, and operational standards
- Document and refine SOPs; identify opportunities for improvement
- Act as a servicing subject-matter expert for client specs and system development
- Partner closely with production, vendors, sales, and other internal teams
- Set OKRs, monitor metrics, and lead post-mortems to drive continuous improvement
About You
We’re excited about candidates like you because you bring…
- 7-10 years of experience in digital or broadcast content management with at least 3 years leading a team or workflows.
- A strong understanding of the media servicing ecosystem
- Experience leading teams that support diverse clients across multiple lines of business
- Exceptional organizational, written, and verbal communication skills—and the ability to build meaningful relationships
- Quick, diplomatic problem-solving skills
- The ability to work independently and navigate ambiguity
- Familiarity with anime, pop culture trends, and current entertainment landscapes
About the Team
The Delivery Operations team is passionate about the quality and on-time delivery of materials to our partners. We take pride in bringing top-quality Anime to clients and customers around the world. Efficiency, transparency, and collaboration are our goals in all that we do.
Why you will love working at Crunchyroll
In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:
- Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
- Flexible time off policies allowing you to take the time you need to be your whole self.
- Generous medical, dental, vision, STD, LTD, and life insurance
- Health Saving Account HSA program
- Health care and dependent care FSA
- 401(k) plan, with employer match
- Employer paid commuter benefit
- Support program for new parents
#LifeAtCrunchyroll #LI-Hybrid
About our Values
We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value
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Courage. We believe that when we overcome fear, we enable our best selves.
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Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
- Kaizen. We have a growth mindset committed to constant forward progress.
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Service. We serve our community with humility, enabling joy and belonging for others.
Our commitment to diversity and inclusion
Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.
We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.
Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs
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