Senior Internal Communications Associate
at SoFi
San Francisco/NYC/Cottonwood Heights/Jacksonville
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Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
Position Summary
We’re looking for a skilled Senior Internal Communications Associate to help inform, inspire, and connect employees across our global organization. In this role, you’ll craft clear, engaging communications that make complex, technical topics accessible and meaningful, while helping strengthen our culture and sense of connection across regions.
You’ll play a key role in supporting our broader internal communications strategy: helping shape how we reach employees, refine our channel approach, and tell the stories that bring our company vision and priorities to life. The ideal candidate is a strong writer and strategic thinker who’s comfortable operating in a fast-paced, evolving environment and collaborating with a range of cross-functional teams. Spanish fluency is strongly preferred.
Key Responsibilities
- Plan and support communication strategies: Partner with internal stakeholders to develop and execute communication plans that align with company goals, ensuring consistency in tone and messaging.
- Partner with leaders and teams: Collaborate with leaders and cross-functional teams to translate complex updates into accessible, authentic messages and talking points.
- Create compelling content: Write, edit, and publish content across multiple channels, including newsletters, company all hands presentations, intranet posts, Slack, and executive communications.
- Support change and transformation initiatives: Help shape clear, empathetic messaging that guides employees through change and reinforces trust and understanding.
- Manage communication channels: Maintain and improve internal platforms (intranet, newsletters, digital signage, Slack, etc.), ensuring messages reach the right audiences at the right time.
- Measure and optimize: Track engagement metrics and gather feedback to continuously improve content, tone, and delivery methods.
- Champion company culture: Develop communications that connect employees to our company mission and values.
Qualifications
- Bachelor’s degree in communications, journalism, public relations, or a related field.
- 4-6 years of experience in internal communications, preferably in a financial services or a technology organization.
- Exceptional writing and editing skills with a strong sense of voice, tone, and storytelling.
- Ability to quickly grasp and translate highly complex information into clear, engaging and accessible communications.
- Strong executive presence, with the confidence to advise senior leaders while maintaining professionalism and discretion.
- Proven ability to manage multiple projects and deadlines while maintaining attention to detail.
- Experience supporting large-scale organizational change or employee engagement initiatives.
- Familiarity with internal communication tools and platforms (e.g., Simpplr, ServiceNow, Slack, Zoom).
- A proactive, solutions-oriented mindset and passion for building connected, informed workplaces.
- Fluency in Spanish is a plus, especially for engaging teams across regions and supporting global communications.