Senior Hardware Product Manager, Caper
at Instacart
Remote
We're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
Overview
Caper builds smart shopping carts powered by deep learning and computer vision to enable a seamless grab-and-go retail experience. Caper’s unique technology is a plug-and-play solution that does not require retail store renovation, operational overhaul, heavy compute, or endless image labeling & training. Retailers simply purchase smart shopping carts, and the entire store is upgraded with cashierless capabilities!
Caper is one of the fastest-growing retail automation technology products in the market, costing less than 1% of our competitors’ infrastructure and already widely adopted in the marketplace. Our cross-functional and durable Product team solves hard customer and business problems in ways that our customers love.
The Senior Hardware Product Manager, Caper is responsible for driving the product strategy and execution of Caper’s hardware products, including carts and ecosystem accessories. Caper Carts are industry-leading AI-powered smart shopping carts that make grocery shopping a magical experience for customers while delivering unrivaled value and continuously unlocking new opportunities for retailers.
Your mission will be to shape and deliver intuitive and dependable customer experiences that make shopping on Caper Carts independent, efficient, and delightful, while also being easy for retailers to deploy and operate at scale.
In this role, you will define and execute the roadmap for Caper hardware, including the next generation of Caper Carts (Model 4) and its supporting ecosystem accessories.
You will partner closely with our Head of Innovation & Strategy to define the roadmap and planning initiatives to drive the success of our in-market Caper Cart hardware products while also shaping future hardware plans. You will work collaboratively across design, engineering, data science, operations, and QA teams through the delivery phase. Additionally, you will gather and analyze insights from speaking with in-store customers, retail partners, reviewing product data, and keeping up with industry trends.
This is an exciting opportunity to shape the future of grocery shopping on a platform that blends cutting-edge technology with everyday needs, delivering an elevated shopping experience for customers and retailers alike.
About the Job
- Lead product planning, product and customer discovery, the product development process, effort estimation, and collaboration across the organization (i.e., Engineering, Design, Business Development).
- Identify opportunities via qualitative and quantitative research, case studies, and reviews of industry best practices.
- Intake and validate new ideas through structured frameworks and drive them into implementable projects.
- Serve as the point person for your product area, representing it to leadership and across the organization.
- Promote best design practices and user experiences while creating a scalable, easy-to-use product that connects with both shoppers and retailers.
- Evaluate shopper/partner needs and challenges to develop and build effective solutions (from top-level goals to detailed operational and system details).
- Maintain alignment across partner-facing teams.
About You
Minimum Qualifications
- 5+ years of Product Management experience.
- Experience managing a consumer-facing hardware product.
- Knowledge of industry-standard design tools and strong design thinking practices.
- Strong understanding of an empathetic, flexible, and iterative approach to product development.
- Demonstrated ability to stand behind design decisions that focus on identifying the right ideas while balancing business growth.
- Proven experience leveraging data and metrics to make informed decisions in ambiguous situations.
- Strong experience presenting to large groups and influencing others to achieve shared goals.
- Ability to manage and align multiple stakeholders effectively.
- Must be located near one of our San Francisco, Toronto, or New York office locations to support periodic in-person hardware engagement.
Preferred Qualifications
- Engineering background or strong understanding of technical implementation at a high level.
- Experience with AI, computer vision, or IoT products preferred.
#LI-Remote
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
For US based candidates, the base pay ranges for a successful candidate are listed below.