Senior Field Engineer
at CircleCI
San Francisco, United States
Senior Field Engineer
Team Summary
The Field Engineering team at CircleCI is a vital group dedicated to providing technical expertise, support, and guidance to our customers throughout their journey with our products. As a Senior Field Engineer, you will play a key role in ensuring customer success, driving product adoption, and fostering strong client relationships through your technical knowledge and problem-solving skills.
What You'll Do
- Serve as a technical advisor and subject matter expert for customers, offering guidance on product implementation, troubleshooting, and best practices.
- Collaborate with Sales and Customer Success teams to deliver technical presentations, demonstrations, and workshops to showcase the value of CircleCI solutions.
- Conduct in-depth analysis of customer use cases, identify opportunities for product optimization, and provide feedback to internal teams for improvements.
- Support strategic planning conversations with customer executives; connecting software delivery challenges with corporate objectives, articulating their full business impact.
- Lead technical discussions with enterprise clients, addressing complex issues, customizations, and integrations to meet customer-specific requirements.
- Develop and deliver technical training sessions, workshops, and documentation to empower customers to maximize the value of CircleCI products.
- Stay up-to-date on industry trends, product updates, and emerging technologies to continuously enhance your technical knowledge and customer support capabilities.
What We're Looking For
- Extensive experience in a technical customer-facing role, such as Solutions Engineer, Customer Success Engineer, or similar position, preferably in a SaaS or software development environment.
- Strong proficiency in CI/CD concepts, DevOps practices, software configuration, and scripting languages like Python, Shell, etc.
- Excellent communication and presentation skills to effectively convey technical information, solutions, and recommendations to diverse audiences.
- Proven track record of engaging with enterprise clients, understanding their technical requirements, and delivering solutions that drive customer success.
- Ability to work collaboratively with cross-functional teams, Sales, Product, and Engineering, to advocate for customer needs and provide valuable insights for product enhancement.
- Bachelor's degree in Computer Science, Engineering, or a related technical field; relevant certifications in DevOps tools or cloud technologies are a plus.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
About CircleCI
CircleCI is the world’s largest continuous integration/continuous delivery (CI/CD) platform, and the hub where code moves from idea to delivery. As one of the most-used DevOps tools - processing more than 3 million jobs a day - CircleCI has unique access to data on how the most effective engineering teams work, and the tools to help software companies successfully leverage the power of AI into their commercial applications. Companies like Hinge, HuggingFace, and Samsung use us to improve engineering team productivity, release better products, and get to market faster.
Founded in 2011 and headquartered in downtown San Francisco with a global, remote workforce, CircleCI is venture-backed by Base10, Greenspring Associates, Eleven Prime, IVP, Sapphire Ventures, Top Tier Capital Partners, Baseline Ventures, Threshold
Ventures, Scale Venture Partners, Owl Rock Capital, Next Equity Partners, Heavybit, and Harrison Metal Capital.
CircleCI is an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.