Senior Data & Insights Lead

PagerDuty is seeking a strategic, hands-on, Senior Analytics & Insights Lead to elevate our business insights, data standardization, and reporting architecture. In this role, you will work with the Executive team and Operational Business Partners on organizational performance insights. You’ll design and implement reporting and KPI frameworks, uphold governance standards, and lead cross-functional projects that surface actionable business insights. You will ensure our analytics capabilities stay ahead of industry trends. Reporting to the Director of Performance Insights and Analytics within Global Business Operations, you’ll serve as a key partner to business leaders, proactively identifying gaps, connecting fragmented needs, and translating business goals into measurable KPIs. You’ll manage relationships and project priorities through influence, communicate effectively across stakeholders, and facilitate meetings that drive clear outcomes. Your deep understanding of business drivers and operational impact will help shape the organization’s short-term capabilities and long-term success.You will proactively leverage AI to enhance efficiency and quality across your work.

Key Responsibilities – How You’ll Impact Our Vision:

• Have a strategic mindset to align business questions to overall strategy and KPIs
• Maintain and activate data standardization initiatives and develop governance frameworks to ensure consistency and quality across reporting and analytics.
• Design robust reporting architectures and KPI frameworks that align with business goals and drive strategic decision-making.
• Mentor and support junior analysts, fostering a culture of learning and operational excellence.
• Drive cross-functional projects, surfacing strategic business insights and ensuring timely, high-quality delivery.
• Identify and recommend additional projects/ business insights needs based on findings from current initiatives and evolving business needs.
• Operate within defined procedures, documenting and managing project scope and risks throughout the project lifecycle.
• Balance a mix of maturity projects and stakeholder-driven initiatives, ensuring both are delivered with excellence.
• Maintain a deep understanding of business drivers, operational implications, and the competitive landscape to inform analytics strategy.
• Proactively bring in business and industry trends to keep tracking, reporting, and insights ahead of the curve.
• Translate organizational goals into actionable KPIs and reporting solutions, using foresight to anticipate gaps and risks.
• Engage with internal and external customers to understand their needs, gather feedback, and take action to improve satisfaction and confidence in analytics deliverables.
• Build and manage cross-functional relationships, aligning on priorities, setting clear project roles and responsibilities, and managing through influence.

Key Attributes: 

• Analytical Rigor: Approaches problems with a data-driven mindset, using evidence and critical thinking to inform decisions.
• Business Acumen: Understanding of B2B SaaS business models, metrics, and drivers of company performance.
• Strategic Thinker: Able to see the big picture, connect data insights to business strategy, and work with cross-team members to anticipate future needs.
• Technical Mastery: Advanced proficiency in SQL, Tableau, and Salesforce (SFDC), with a passion for leveraging new technologies and AI.
• Technical Mastery: Proficient in SQL, Tableau, and Salesforce (SFDC), with a passion for leveraging new technologies and AI.
• Influential Communicator: Skilled at translating complex data into clear, actionable insights for executive audiences.
• Detail-Oriented: Maintains high standards for data quality, accuracy, and reporting integrity.
• Proactive Problem Solver: Anticipates challenges, identifies root causes, and implements effective solutions independently.
• Adaptable & Resilient: Thrives in a fast-paced, evolving environment, and remains flexible in the face of ambiguity.
• Ethical & Trustworthy: Upholds confidentiality, data privacy, and ethical standards in all analyses and recommendations.

Minimum Qualifications:

• Experience: 5–9 years of professional experience working with B2B SaaS data sets and analytics, with a proven track record of leading data standardization and reporting initiatives.
• Education: Undergraduate degree required in a quantitative field (e.g., Business, Economics, Engineering, Math, Statistics, Computer Science) or equivalent applicable experience.
• Technical Skills: Proficient in SQL; expert in Tableau and SFDC.