Senior Customer Systems Engineer, Salesforce Service Cloud

About Checkr
Checkr is building the data platform to power safe and fair decisions. Established in 2014, Checkr’s innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers, including DoorDash, Coinbase, Lyft, Instacart, and Airtable.

We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on the Forbes Cloud 100 list and is a Y Combinator 2024 Breakthrough Company.

What you’ll do:

Own the end-to-end development lifecycle for new features within Salesforce Service Cloud and Zendesk to improve agent productivity and the customer experience, including choosing the right tool for the job, be it a declarative change, custom Apex/code, or leveraging a 3rd party application.Collaborate with business systems analysts to translate requirements into technical solutions that are maintainable and scalable.Design, develop, and maintain scalable solutions that integrate Salesforce's Einstein capabilities and other AI services to automate processes and provide intelligent insights.Partner with other engineers to architect new features and ensure seamless integration with existing Service Cloud applications.Maintain a customer-centric and data-driven approach, monitor the performance of features, troubleshoot issues, and inform future enhancements.

What you’ll bring:

• 5+ years of Salesforce development experience, with a proven track record of designing and implementing complex, scalable, and maintainable solutions on the Service Cloud platform. Zendesk development experience is a plus.
• Demonstrated experience with the full software development lifecycle within an Agile or Scrum environment, from collaborating on business requirements to leading technical solution design. This includes a strong command of development tools like Git, SFDX CLI, DevOps pipelines, and/or other development tools.
• A strong sense of ownership and accountability for the entire feature lifecycle, from initial design to production release.
• A collaborative mindset and a passion for continuous learning, with a focus on delivering value to customers and improving the agent experience.
• Bonus Points: Experience with Salesforce Einstein, Agentforce, chatbots, or other AI tooling, with a demonstrated ability to identify initiatives where AI can be strategically applied to accelerate and enhance both the agent's workflow and the overall customer experience

At Checkr, we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, and Santiago, Chile. Individuals are expected to work from the office 2 to 3 days a week. Starting January 2026, hub-based employees will be expected to work from the office 3 days per week. In-office perks are provided, such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages.

One of Checkr’s core values is transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website.

The base salary range for this role is $143,000 to $168,000 in San Francisco.

Equal Employment Opportunities at Checkr
Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.