Senior Business Operations Support Manager

at Upwork

Ontario, Toronto, Canada

Upwork Inc.’s (Nasdaq: UPWK) family of companies connects businesses with global, AI-enabled talent across every contingent work type including freelance, fractional, and payrolled. This portfolio includes the Upwork Marketplace, which connects businesses with on-demand access to highly skilled talent across the globe, and Lifted, which provides a purpose-built solution for enterprise organizations to source, contract, manage, and pay talent across the full spectrum of contingent work. From Fortune 100 enterprises to entrepreneurs, businesses rely on Upwork Inc. to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With access to professionals spanning more than 10,000 skills across AI & machine learning, software development, sales & marketing, customer support, finance & accounting, and more, the Upwork family of companies enables businesses of all sizes to scale, innovate, and transform their workforces for the age of AI and beyond.

Since its founding, Upwork Inc. has facilitated more than $30 billion in total transactions and services as it fulfills its purpose to create opportunity in every era of work. Learn more about the Upwork Marketplace at upwork.com and follow on LinkedIn, Facebook, Instagram, TikTok, and X; and learn more about Lifted at go-lifted.com and follow on LinkedIn.

About the Role
As a Senior Business Operations Support Manager, you will drive operational excellence, support critical cross-functional initiatives, and ensure smooth execution of business processes across the organization. You’ll partner with stakeholders in multiple departments to optimize workflows, solve complex operational challenges, and deliver measurable results that advance Upwork’s strategic goals. You’ll leverage data insights to guide decisions, and champion automation to streamline operations, free up resources, and scale impact. This role will report to the Chief of Staff to the CFO.

Responsibilities

Oversee planning and execution of operational initiatives, ensuring projects are delivered on time, on budget, and to quality standards.
Identify process improvements, propose solutions, and work with teams to implement automation tools and technologies to improve speed, accuracy, and scalability.
Collaborate with cross-functional leaders to align operational strategies with organizational goals and priorities.
Establish clear metrics and reporting to monitor progress toward KPIs and drive continuous improvement.
Ensure clear, timely, and effective communication across stakeholders to maintain alignment and momentum.

What it takes to catch our eye

7–10 years of experience in business operations, finance, or strategy roles — ideally supporting executive leadership or acting as a Chief of Staff, BizOps, or FP&A lead.
Proven success driving operating rhythms, leading cross-functional projects, and delivering high-quality executive outputs.
Strong analytical skills and data fluency — you can translate numbers into insights and insights into action.
Demonstrated ability to design and implement automation or efficiency solutions that materially improve business performance.
Exceptional communication and storytelling skills; you can turn complexity into clarity and present with executive polish.
Calm under pressure, thrives in ambiguity, and knows how to prioritize when everything feels important.
Operates with integrity, judgment, and a collaborative spirit — a trusted partner who can flex between strategy and execution.

Come change how the world works.

This position will initially be employed through a partner to ensure a seamless hiring process while we establish the hub. Once the hub is established, there may be opportunities to transition to employment with Upwork depending on business needs and other requirements. While employed by the partner, you’ll work as part of Upwork’s team, with access to our resources, culture, and growth opportunities.

Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances. The Company is committed to conducting an individualized assessment and giving all individuals a fair opportunity to provide relevant information or context before making any final employment decision.

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