Senior Audio Video (AV) Engineer

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

This position is based in our New York City office.

Job Summary

The Senior Audio Video Engineer will be responsible for the design, installation, configuration, maintenance, and troubleshooting of complex audio-visual systems, including providing white glove executive support. This role will play a key part in executive support, specifically due to the heavy executive presence in our New York City office. This role requires deep technical expertise, strong problem-solving abilities, and a proven track record of delivering high-quality AV solutions in a professional environment. The ideal candidate will also mentor junior engineers and contribute to the continuous improvement of our AV operations.

Responsibilities

• Lead the design and implementation of advanced AV systems, including video conferencing, live event support, digital signage, and unified communications
• Perform comprehensive site surveys, technical assessments, and needs analyses to inform system design
• Configure, calibrate, and optimize a wide range of AV equipment, including professional displays, projectors, audio mixers, DSPs, amplifiers, microphones, and cameras
• Develop and implement strategic plans to optimize global support operations, enhance user experience, and improve service delivery
• Identify and implement innovative solutions to automate processes, improve workflows, and enhance support capabilities using shift-left principles
• Continuous improvement mindset; proactively evaluate and enhance support processes to ensure efficiency and effectiveness
• Provide exceptional hands-on executive support, both in-person and remotely
• Conduct thorough testing and commissioning of newly installed systems to ensure optimal performance and adherence to specifications
• Provide expert-level troubleshooting and resolution for complex AV system issues, often under pressure during critical events or meetings
• Utilize data to analyze performance, identify trends, and drive improvements in support services
• Provide regular reports and insights to leadership on AV performance and initiatives
• Own and implement a streamlined process for identifying, alerting on, and reporting end-of-life (EOL) AV hardware. Share this information with leadership to facilitate accurate budgeting for each fiscal year
• Develop and maintain detailed system documentation, including schematics, wiring diagrams, and operational procedures
• Manage and execute preventative maintenance schedules for all AV infrastructure
• Collaborate closely with IT, facilities, and external vendors to ensure seamless integration and project delivery
• Stay current with emerging AV technologies, industry best practices, and relevant certifications
• Mentor and provide technical guidance to junior AV engineers and support staff
• Design, implement, manage, and train team members on AV-related inventory and coordinate with procurement for equipment needs
• Be a leader in the development of AV standards and procedures
• Establish and maintain standards, best practices, and documentation for AV environments
• Act as a subject matter expert (SME) in cross-functional AV projects

Skillsets

Technical Expertise

• Audio Systems: Advanced knowledge of professional audio mixers (e.g., Biamp, QSC, Extron), DSPs (e.g., Q-SYS, Biamp Tesira), amplifiers, speaker systems, microphone technologies (wired, wireless, array mics), and acoustic principles
• Video Systems: Expertise in video conferencing platforms (e.g., Zoom Rooms, Microsoft Teams Rooms, Google Meet), video matrix switchers, scalers, encoders/decoders (e.g., H.264, NDI, Dante AV), projectors, LED walls, and various display technologies
• Control Systems: Proficient in programming and troubleshooting major AV control systems (e.g., Q-SYS, Dante, Bi-AMP, Shure, Utelogy, Crestron). Q-Sys low code and full code  programming experience (e.g., Q-SYS Level 1 (Audio System Design), various Q-SYS Control and UCI (User Control Interface) certifications, a Certified Plugin Developer course) preferred
• Networking: Strong understanding of IP networking principles, VLANs, QoS, and network security as they apply to AV systems. Experience with AV-over-IP technologies (e.g., Dante, AVB, SDVoE, NVX)
• Unified Communications: In-depth knowledge of UC platforms and their integration with AV hardware
• CAD/Design Software: Proficiency in reading and interpreting architectural drawings, AV schematics, and signal flow diagrams. Experience with design software (e.g., AutoCAD, Visio) is a plus
• Cabling & Connectivity: Expert knowledge of various AV cabling types (e.g., CatX, Fiber Optic, HDMI, SDI) and termination standards

Professional Skills

• Problem-Solving: Exceptional analytical and troubleshooting skills with the ability to diagnose and resolve complex technical issues efficiently
• Communication: Excellent verbal and written communication skills, capable of explaining complex technical concepts to non-technical stakeholders
• Project Management: Ability to independently act as a directly responsible individual (DRI) and manage multiple projects simultaneously, prioritize tasks, and meet deadlines
• Teamwork & Leadership: Strong collaborative skills and the ability to lead and mentor a technical team
• Customer Service: A strong commitment to delivering high-quality service and support to end-users
• Attention to Detail: Meticulous attention to detail in system design, installation, and documentation

Qualifications

• Bachelor's degree in Electrical Engineering, Computer Science, or a related field, or equivalent practical experience
• Minimum of 7+ years of experience in the design, installation, and maintenance of complex professional AV systems
• Experience with Zendesk and Jira ticketing and project management systems
• Relevant industry certifications such as CTS-D (CTS Design) or CTS-I (CTS Installation) are highly preferred
• Slack Admin & Developer certification, Monday.com admin certification, 365 admin and Teams admin experience
• Experience working in a fast-paced corporate, broadcast, or live event environment
• Ability to lift and move AV equipment as needed
• Flexibility to work occasional evenings or weekends for events or critical system maintenance
• Ability to travel regionally and internationally, as needed (5-10%)

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req ID: 2263167391