Senior Associate, Billing

Team Description

The Order to Cash team is a truly global team, sitting in three (3) locations: Dublin, Ireland, Austin, TX and Gurgaon, India. This team is led by the Sr. Billing Manager. We are both an internal and external customer facing team. The team is a high-performing, collaborative team, made up of overachievers and driven professionals.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Position Responsibilities Include

• Monitors and responds to queries inside the Marketplace Billing inbox
• Monitors and responds to internal queries received over email or slack channels
• Responds and supports internal queries on the finance review process
• Participates in finance review for all Marketplace opportunities; AWS, Azure and GCP
• Provides assistance in clean up of historical open payments and credit memos
• Routes incoming orders for MongoDB legal execution
• Works in Legal Agreement Conga queue for all Marketplace related agreements
• Reviews ordering documents to confirm ordering details are correctly entered into sales and financial accounting systems
• Reviews and approves SalesForce.com opportunities
• Reviews and approves Netsuite sales orders
• Creates invoices
• Assists in reconciliation of accounts / sales orders as requested by revenue
• Works late nights and weekends during quarterly closing periods
• Ensures internal and external customer satisfaction
• Assists with updating various monthly tracking reports
• Special projects as related to administration, operational and accounting needs

Candidate Profile Includes

• Minimum of 2+ years experience working in billing billing and/or order management.
• Experience within Marketplace Cloud Providers is a plus.
• Experience reconciling accounts and researching transactions.
• Enjoys working through large volumes of orders.
• Experience in a fast paced environment supporting corporate customers.
• Completes tasks in a timely and accurate manner.
• Courteous, professional and passionate about providing the highest level of customer service. 
• Strong attention to detail, quality of work is consistently clean.
• Prior experience with Salesforce and NetSuite preferred.
• Intermediate to advanced Microsoft Excel skills.
• Familiar with legal agreements and contracts relevant to order processing.
• Ability to be flexible and adapt with a rapidly growing company and demands for process development and change.

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

**MongoDB is an equal opportunities employer.**

Requisition ID

4263348340