Salesforce - Developer Support

at Okta

Bengaluru, India

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We’re building a world where Identity belongs to you.

The Team

This role joins the Go-To-Market Technology group and plays a critical part in realizing our vision to support business outcomes across Okta by driving clarity, collaboration, and accountability in everything we do. We enable the broader Technology, Data & Intelligence organization in the mission to “Accelerate Okta’s Scale and Growth”.

The Opportunity

As a Sr. Salesforce Developer in the GTM Tech: Platform & Services team, you will be a key technical contributor responsible for designing, developing, and implementing robust solutions on Okta’s Go-To-Market Technology stack, primarily Salesforce and its integrated applications. You will be a hands-on expert, tackling complex technical challenges and contributing to the day-to-day development and maintenance of the platform. You will collaborate with architects, administrators, product analysts, and vendors to deliver cross-functional initiatives. The ideal candidate will have extensive development experience on the Salesforce platform, a commitment to code quality, a detective mindset for trouble shooting and a passion for building scalable, high-performance solutions.

Essential Duties and Responsibilities

Platform Stability & Incident Resolution

Troubleshoot and resolve complex production issues in Apex, LWC, and Flow.
Perform root cause analysis (RCA) on platform incidents to implement long-term fixes and prevent future occurrences.
Troubleshoot and optimize critical system integrations and data flows.

Code Quality & Platform Enhancement

Optimize and refactor existing code to improve performance, enhance scalability, and ensure governor limit compliance.
Systematically remediate technical debt, including migrating legacy workflow and process builder automation, and cleaning up the existing codebase.
Build targeted solutions and automation to improve platform resilience, monitoring, and overall stability.
Explore new Salesforce features to build POCs and proactively enhance platform health.

Technical Best Practices

Manage all code changes through source control (Git) and contribute to the continuous improvement of our CI/CD pipeline.
Participate in code reviews to ensure high standards of code quality, security, and performance.
Create and maintain clear technical documentation, including runbooks and knowledge base articles.
Ensure all solutions adhere to organizational security policies and industry best practices.

Team Collaboration & Enablement

Partner with L1 and L2 Support teams to replicate and resolve the most challenging production bugs.
Collaborate with the DevOps team to enhance release management processes and platform tooling.
Mentor administrators and junior team members on scalable development and Flow best practices.
Develop reusable frameworks and components to enable consistent and efficient development across the team.

Skills and Experience

5+ years of hands-on experience in Salesforce development, with a proven track record of delivering complex projects and solutions.
Deep understanding of the Salesforce ecosystem and platform capabilities, including expert-level proficiency in Apex, Lightning Web Components (LWC), Aura, SOQL, and Flow.
Experience with enterprise-grade SaaS applications and the development lifecycle, including ServiceNow, Jira, Confluence, and GitHub.
Experience working in a global or multi-location environment, effectively collaborating with teams across different time zones.
Experience mentoring and coaching junior developers or administrators.
Track record of driving technical innovation, encouraging creative problem-solving, and implementing forward-thinking solutions.
A comprehensive understanding of compliance requirements and secure coding practices to ensure all solutions adhere to relevant standards (e.g., SOX Compliance).
Demonstrated commitment to staying updated on industry trends, emerging technologies, and best practices within the Salesforce developer ecosystem.
Proven ability to integrate new technologies and methodologies into existing solutions to drive continuous improvement.
Capacity to handle pressure, adapt to changing circumstances, and maintain focus on technical objectives despite setbacks.
Strong interpersonal skills that enable them to influence and drive consensus among technical and non-technical groups.
Excellent communication skills, with the ability to articulate complex technical concepts to diverse audiences.
Strong organizational and time management skills, ensuring you plan ahead and achieve goals and milestones on time.

#LI-Hybrid
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What you can look forward to as a Full-Time Okta employee!

Amazing Benefits
Making Social Impact
Developing Talent and Fostering Connection + Community at Okta

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Some roles may require travel to one of our office locations for in-person onboarding.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.