Salesforce Admin/Release Engineer - CRM Systems

at GitLab

APAC, Remote

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

An overview of this role

As a Salesforce Release Engineer/Admin where you'll be the bridge between cutting-edge development practices and seamless platform operations. This role combines the strategic thinking of traditional Salesforce administration with the technical precision of modern DevOps, making you a critical enabler of our organization's digital transformation initiatives.

We're seeking a seasoned Salesforce professional to join our platform's platform engineering team. You'll work at the intersection of business needs and technical delivery, ensuring our Salesforce ecosystem operates flawlessly while enabling rapid, secure deployments. This position offers the opportunity to shape our DevOps maturity and drive automation initiatives that will scale with our growing organization.

What You’ll Do

Manage complex deployments across Development, Sandbox, UAT, and Production environments, coordinating with cross-functional teams to ensure seamless delivery
Implement automated testing and deployment strategies using tools like Salesforce DX, Copado, Gearset, or similar platforms
Configure and maintain custom objects, fields, workflows, Process Builder, validation rules, and security settings to support evolving business requirements
Oversee sandbox refreshes, data seeding, and environment maintenance to support continuous development and testing activities
Execute data imports, exports, quality maintenance, and mass updates using Data Loader and other data management tools
Monitor system performance, identify bottlenecks, and implement optimizations to enhance user experience
Develop and maintain backup, disaster recovery processes, and rollback procedures for critical Salesforce data and metadata
Partner with development teams to ensure smooth deployment of Apex classes, triggers, Lightning components, and other custom solutions
Stay current with Salesforce platform updates, implement best practices, and drive adoption of new features and capabilities

What You’ll Bring

4-5 years of Salesforce administration experience with deep platform configuration knowledge and user management expertise
Hands-on release management experience using deployment tools such as Salesforce DX, Change Sets, Copado, or Gearset
Strong DevOps foundation with understanding of CI/CD pipelines, automated testing, and deployment strategies for Salesforce environments
Multi-environment expertise managing coordinated release cycles across Development, Sandbox, UAT, and Production orgs
Data management proficiency including imports, exports, quality maintenance, and mass data operations
Performance troubleshooting skills for resolving configuration issues, data problems, and user access challenges
Version control knowledge with Git and understanding of branching strategies for Salesforce metadata
Process-oriented mindset with experience in impact analysis, rollback procedures, and post-deployment validation

Preferred Qualifications:

Salesforce Administrator certification (ADM 201/211)
Platform App Builder certification or other relevant Salesforce credentials
Experience with specific deployment tools such as Gearset or Salesforce DevOps Center
Track record of implementing automation and process improvements in Salesforce environments

About the team

The Enterprise Applications team is responsible for GitLab’s critical business applications including ServiceNow, Salesforce, Zuora, Netsuite and many others. This team will be an important part of GitLab’s ability to scale as an organization.This includes introducing new systems features and capabilities while maintaining the existing production environment for scalability and compliance.

How GitLab will support you

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.