Renewal Manager
at Mixpanel
London, UK (Hybrid), United Kingdom
About Mixpanel
Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips—no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions.
Over 9,000 paid customers, including companies like Netflix, Pinterest, Sweetgreen, and Samsara, use Mixpanel to understand their customers and measure progress. Our commitment is to provide the most comprehensive and reliable analytics platform accessible and trusted by all.
About the Role
As a Renewal Manager, you will own the renewal motion for a defined portfolio of customers and play a key role in driving both Gross and Net Revenue Retention. You will lead customer-facing renewal conversations, manage renewal execution, and work closely with Account Managers and Customer Success to ensure continuity, retention, and expansion outcomes.
This role blends commercial ownership, cross-functional collaboration, and operational discipline to deliver predictable results and a high-quality customer experience.
What You’ll Do
- Own and manage the end-to-end renewal process for assigned accounts
- Lead customer-facing renewal discussions, including pricing, terms, and contract structure
- Drive strong retention outcomes while supporting in-scope expansion opportunities
- Partner closely with Account Managers on account context, renewal strategy, and growth opportunities
- Collaborate with Customer Success to incorporate adoption, value, and outcomes into renewal execution
- Maintain accurate forecasts and pipeline visibility
- Partner with Finance and Deal Desk to ensure clean execution and contract accuracy
- Ensure renewal data, forecasting, and documentation are accurate and up to date in Salesforce
- Contribute to a consistent, scalable renewal experience across the customer lifecycle
We’re Looking For Someone Who Has
- 3+ years of experience managing a customer-facing book of business in B2B SaaS, with exposure to complex or enterprise customer environments
- Experience in renewals, account management, customer success, or a related post-sales role in B2B SaaS
- Strong commercial judgment with the ability to navigate renewal and expansion conversations confidently
- Comfort engaging with customer stakeholders across finance, procurement, and operations
- Solid understanding of SaaS economics and retention metrics, including GRR, NRR, and expansion dynamics
- Proven ability to work cross-functionally with Sales, Customer Success, Finance, Legal, and Operations
- Strong organizational skills and attention to detail
- Clear, confident written and verbal communication skills
- A proactive, ownership-driven mindset
Bonus Points For
- Fluency in multiple languages
- Experience managing relationships with high growth tech companies
- Experience with Mixpanel or other analytics tools
Benefits and Perks
- Comprehensive Medical, Vision, and Dental Care
- Mental Wellness Benefit
- Generous Vacation Policy & Additional Company Holidays
- Enhanced Parental Leave
- Volunteer Time Off
- Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break
*please note that benefits and perks for contract positions will vary*
Culture Values
- Make Bold Bets: We choose courageous action over comfortable progress.
- Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.
- One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.
- Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.
- Champion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star.
- Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible.
Why choose Mixpanel?
We’re a leader in analytics with over 9,000 customers and $277M raised from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions.
Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.