Quality Assurance and Training Manager

Location Details: Remote - United States

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.

This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands.

GoDaddy is not currently considering candidates for this role in California, Seattle, or NYC.

Join our team

GoDaddy is seeking an experienced Quality Assurance and Training Manager to join our Trust & Safety organization. In this role, you’ll design, implement, and manage programs that ensure consistent, high-quality case handling across internal and outsourced teams. You’ll play a key role in developing training that enables our teams to identify and respond effectively to online threats, ensuring compliance with policies and regulations while maintaining the highest standards of safety, integrity, and customer trust.

If you’re passionate about building scalable quality and training programs that strengthen online safety and compliance, we’d love to hear from you!

What you'll get to do...

• Design, manage, and continuously refine quantifiable Quality Assurance programs to measure and improve performance across Trust & Safety functions.
• Develop and deliver comprehensive training programs for internal and BPO (Business Process Outsourcing) teams to ensure policy adherence, operational consistency, and regulatory compliance.
• Conduct regular audits and performance reviews to evaluate case accuracy, decision quality, and compliance with established processes and policies.
• Collaborate with cross-functional stakeholders in Legal, Compliance, Information Security, and Operations to align quality and training initiatives with evolving threats, regulatory changes, and business goals.
• Analyze quality metrics and training data to identify trends, recommend improvements, and report insights to leadership.
• Leverage AI and automation tools to enhance QA accuracy, detect emerging risk patterns, personalize training content, and drive efficiency across global teams.
• Partner with internal systems and operations teams to integrate QA and training results into continuous improvement initiatives and automation opportunities.
• Serve as a subject matter expert in QA methodology, performance measurement, and training design, ensuring programs evolve alongside emerging threats and best practices.

Your experience should include...

• 5+ years of experience in Quality Assurance and Training, preferably within Trust & Safety, content moderation, fraud prevention, or related domains.
• Experience using AI and automation tools to enhance QA workflows, detect trends, or deliver adaptive training solutions.
• Proven ability to design, implement, and scale QA and training frameworks across global or outsourced (BPO) teams.
• Strong analytical skills with experience interpreting operational data to drive measurable improvements.
• Familiarity with Trust & Safety threat landscapes, including phishing, scams, malware, and content abuse.
• Demonstrated success collaborating cross-functionally and communicating insights to senior stakeholders.

You might also have...

• Bachelor’s degree or equivalent experience in Business Administration, Communications, or related field.
• Experience with eLearning development tools or Learning Management Systems (LMS).
• Knowledge of GoDaddy products and services.

We've got your back...  We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. 

About us...  GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. 

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com. 

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.