QA Automation Engineer

at Dialpad

Bengaluru, India

About Dialpad
Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more.

Being a Dialer
At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.

We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role
As a QA Automation Engineer (P3), you are a hands-on QA professional focused on test automation execution rather than framework architecture.

You will build and execute automated test cases using Playwright/Selenium with Java or Python, work across UI and API automation with a strong focus on reliability and coverage, and leverage AI-assisted development tools (e.g., Claude Code, Cursor, Gemini, Copilot) to accelerate test creation, debugging, and maintenance.

What you’ll do

Write, execute, and maintain automated test scripts for UI workflows and API testing.
Perform end-to-end testing across user journeys and applications.
Participate in weekly regression testing cycles, including execution and validation of test results.
Execute and own regression suites, ensuring:

~70–80% automation coverage for owned modules/features.
High stability with minimal flaky failures and consistent pass rates.

Analyze failures and identify defects with clear root cause insights.
Use AI tools (“vibe coding”) to:

Generate test cases and test data.
Debug flaky tests.
Improve test coverage and execution speed.

Validate AI-driven features, including:

Prompt/response validation.
Expected output verification.

Perform API testing using REST APIs and tools like Postman.
Collaborate with developers to reproduce issues and verify fixes.
Report bugs clearly with reproducible steps, logs, and supporting data.
Contribute to automation execution within CI/CD pipelines (GitHub Actions).
Own QA for specific features/modules (not just a shared pool), including:

Test planning and test case design.
Automation coverage and execution.
Regression readiness and release validation.

Act as the QA DRI (Directly Responsible Individual) for assigned areas.
Ensure release readiness by:

Signing off on regression quality for owned modules.
Proactively highlighting risks, gaps, and quality trade-offs.

Partner closely with engineering and product teams to drive end-to-end quality ownership.

What you’ll bring

5–7 years of experience in QA / Test Automation.
Strong hands-on experience in:

Java (preferred) or Python.
Playwright or Selenium.

Solid understanding of:

UI and API testing.
Test case design and execution.
Functional and regression testing.

Experience working with REST APIs.
Familiarity with CI/CD pipelines (GitHub Actions).
Exposure to AI-assisted coding tools (or strong willingness to adopt them).
Basic understanding of testing AI/LLM-driven features (good to have).
Adaptability to work across diverse frameworks, tools, and programming languages as required.
Strong debugging, problem-solving, and analytical skills.
Good communication and collaboration skills.

Nice to have

Experience with communication platforms, contact centers, or VoIP systems.
Exposure to performance, load, or reliability testing, especially for AI-powered systems.

Technologies we use

Languages: Java, Python.
Automation: Selenium, Playwright, TestNG, BDD.
API Testing: REST Assured, Postman.
CI/CD: GitHub Actions (GHA).
Dev Tools: Git, GitHub, Jira.

We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.