Provider Growth & Success Manager (Ohio)

About Wonderschool

Wonderschool’s mission is to ensure every child has access to early childhood education that helps them realize their full potential. We empower small business owners—childcare providers—to launch and grow programs through software, coaching, and support, while partnering with governments to modernize childcare infrastructure.

We are building a category-defining platform at the intersection of marketplace, SaaS, and public sector systems—now increasingly powered by AI. Our products help providers run and grow their businesses, from enrollment and marketing to licensing, compliance, and daily operations.

Our team is small, fast-moving, and deeply focused on building systems that scale. We value people who take ownership, experiment quickly, and use modern tools—including AI and automation—to increase their leverage and impact.

Position Summary

This role blends customer success, business consulting, and operational enablement—owning the end-to-end lifecycle from onboarding through growth and expansion. You will work closely with business owners to improve performance across key levers including revenue growth, operational efficiency, and long-term sustainability.

Success in this role requires strong business judgment, structured problem-solving, and the ability to influence outcomes through both direct engagement and scalable systems.

Responsibilities

Drive Provider Success & Growth

• Support providers across their full lifecycle—from onboarding and launch to ongoing growth and expansion
• Build strong, trust-based relationships through field visits, virtual coaching, and proactive outreach
• Help providers achieve key outcomes including enrollment growth, operational efficiency, and revenue stability
• Serve as a trusted advisor, guiding providers through challenges and opportunities

Coaching & Business Enablement

• Coach providers on small business fundamentals, including pricing, budgeting, and financial planning
• Support providers in building sustainable operations, including staffing and long-term growth strategies
• Help providers develop strong program positioning, parent communication, and community engagement
• Guide providers in setting and achieving measurable business goals

Licensing & Compliance Support

• Guide providers through state licensing requirements and regulatory processes
• Support preparation for inspections and ongoing compliance
• Assist with business setup tasks such as documentation, registration, and operational readiness
• Ensure providers meet required standards to successfully launch and operate

Product Adoption & Technical Onboarding

• Lead onboarding and training for Wonderschool’s platform and tools
• Help providers adopt key features that improve efficiency, enrollment, and revenue
• Deliver live trainings, walkthroughs, and ongoing support for non-technical users
• Identify gaps in adoption and proactively drive deeper product usage

Marketing & Enrollment Growth

• Support providers in building and managing enrollment pipelines
• Guide branding, local visibility, and digital presence (including marketplace listings and reviews)
• Coach providers on converting inquiries into enrollments and improving parent engagement
• Help providers execute local marketing strategies and community outreach

Field Engagement & Community Building

• Conduct regular in-person visits and host trainings across the region
• Facilitate group sessions, workshops, and Wonderschool Academy programs
• Represent Wonderschool in the field at events and community engagements
• Travel regularly to support provider success and relationship-building

Cross-Functional Collaboration

• Maintain accurate provider records and insights in internal systems
• Partner with Sales, Support, Product, and Engineering to improve provider experience
• Surface trends, challenges, and opportunities from the field to inform product and process improvements

Required Qualifications

• 3+ years of experience in customer success, onboarding, account management, business consulting, or similar roles
• Experience working with small business owners or entrepreneurs
• Background in management consulting, strategy, or operations roles
• Experience in marketplaces, SaaS, or platform-based business models
• Familiarity with regulated industries (e.g., healthcare, education, financial services)
• Experience with CRM and analytics tools (e.g., HubSpot, Salesforce)
• Track record of driving measurable business outcomes across a portfolio
• Willingness and ability to travel regularly within the region - MUST be located in Ohio

Preferred Qualifications

• Experience working in regulated industries (childcare, education, healthcare, or similar)
• Familiarity with licensing or compliance processes
• Experience with SaaS onboarding or implementation
• Experience using CRM tools (e.g., HubSpot)
• Experience coaching or mentoring business owners