Program Manager, Learning Governance & Maintenance

at CHYM

San Francisco, United States

About the Role

Chime is building a world-class member service organization, and we believe member support should be built around 3 guiding principles:

Frictionless product: Use member insights to mitigate member issues with a simple, transparent product
Self-service: Provide self-service and automated capabilities to help members solve their own problems; create community for members to support each other
Excellent support: When members do have to contact us, provide them with excellent service.

As Chime’s business and member experience continue to expand, so does the scale of our training library. To meet that growth, we’re establishing new systems and governance to ensure our training content remains current, compliant, and supported by scalable maintenance practices that adapt as our programs evolve.

The Learning Curriculum Maintenance Lead will design and operationalize this framework from the ground up – transforming our current content maintenance process into a strategic, governed discipline that ensures consistency, efficiency, and audit readiness across Chime’s learning ecosystem, ultimately enabling faster updates, stronger compliance, and better alignment between learning and operational needs.

This role is pivotal to scaling Chime’s learning operations, ensuring our training ecosystem keeps pace with product innovation and member experience growth.

The base salary offered for this role and level of experience will begin at $103,680.00 and up to $144,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

What You’ll Do

Framework Design & Governance

Build and implement a sustainable framework for maintaining and governing Chime’s training content.
Establish and scale standards for content versioning, course metadata, and documentation to ensure materials remain current, compliant, and audit-ready.
Establish and oversee centralized systems or tools that manage the training library, source materials, and ownership visibility.
Design audit and quality assurance practices that uphold Chime’s compliance requirements and reinforce learning governance standards.

Cross-Functional Alignment

Partner with instructional designers and cross-functional teams to ensure maintenance and governance practices are built into how content is created, managed, and updated.
Define roles, responsibilities, and decision points for initiating, reviewing, and approving updates.
Ensure subject matter experts and stakeholders are engaged at the right stages of content validation and review.
Establish expectations and oversight for contractor work to ensure updates align with governance standards and maintain content integrity.
Drive adoption and capability-building across instructional designers and stakeholders by equipping them to operate within the governance framework effectively.

Measurement & Continuous Improvement

Create visibility into content health through metrics and reporting that monitor update cadence, audit outcomes, and compliance readiness, using these insights to improve content accuracy and accelerate deployment timelines.
Maintain audit readiness and mitigate risks associated with outdated or incomplete training materials.
Identify and implement opportunities to streamline, automate, and scale maintenance processes as Chime’s training ecosystem grows.
Continuously refine governance frameworks to align with new tools, workflows, and organizational priorities.

What You’ll Bring

Bachelor’s degree required
4+ years of experience in Learning & Development or Training Delivery, ideally in a BPO or large-scale support environment
Strong analytical skills with experience creating and reporting on training quality metrics and performance data
Proven experience designing and implementing governance or quality assurance frameworks for training delivery
Strong understanding of adult learning principles and facilitation best practices
Exceptional project management and stakeholder engagement skills
Experience with Learning Management Systems (LMS) and reporting tools
Ability to balance strategic thinking with hands-on execution in a fast-paced environment
Strong collaboration skills and willingness to Team Up

#LI-MM1 #LI-Remote

A little about us

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.

We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.

We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we don't—who will?

*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.

What we offer for our full-time, regular employees

🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.**
💻 In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute**
💰 Competitive salary based on experience**
✨ 401k match** plus great medical, dental, vision, life, and disability benefits
🏝 Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off**
🫂 1% of your time off to support local community organizations of your choice
👟 Annual wellness stipend to use towards eligible wellness related expenses
👶 Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
👪 Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!**
💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress**

**Perks also available to Chime Interns.

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: benefits@chime.com.

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.