Program Manager

at AKQA

Washington DC

At AKQA, we believe in the imaginative application of art and science to create beautiful ideas, products, and services. With an entrepreneurial and collaborative approach, we design adaptive digital experiences that capture the imagination and deliver impressive returns for our clients.

Program Managers at AKQA are trusted partners, orchestrating the delivery of exceptional work across complex initiatives. They bring structure to ambition, ensuring clarity, alignment, and accountability from concept through execution. Equal parts strategist and operator, they build the conditions for creativity to flourish — guiding multidisciplinary teams and client partners toward successful outcomes that embody both craft and impact.

ROLE REQUIREMENTS

Proven experience leading large-scale brand and campaign programs — from strategy through creative development and production — across multiple channels and workstreams.
Demonstrated ability to manage multi-project portfolios, with overlapping schedules, budgets, and stakeholder groups.
Experience navigating senior client relationships, serving as a strategic partner and trusted advisor rather than a task manager.
Deep understanding of agency operations and delivery practices, including scope management, resourcing, and financial stewardship.
Strong organizational and problem-solving skills; able to coax clarity from ambiguity and bring order to complex engagements.
Exceptional communication and collaboration skills, fostering productive dialogue across internal teams, partners, and client organizations.
Experience with Agile, Waterfall, and hybrid delivery methods, adapting process to the needs of each engagement.
Proficiency with Jira, Confluence, Smartsheet, and other project management tools.
Comfortable facilitating discussions with senior stakeholders and leading cross-functional teams that may include strategy, UX, design, technology, and media disciplines.
Passion for creating conditions that elevate creativity, quality, and collaboration.

QUALITIES AND CHARACTERISTICS

A proactive, hands-on leader who brings both strategic perspective and operational excellence.
Comfortable in fast-paced, high-stakes environments; maintains composure and clarity under pressure.
Adept at building trusted relationships, communicating candidly, and championing the best interests of both the client and AKQA team.
Empathetic, inclusive, and collaborative — promoting a “One Team” mindset across all partners.
Thoughtful in approach and resilient in execution, with a continuous improvement mindset.
Enthusiastic about both brand storytelling and digital innovation, recognizing how creativity and technology intersect to drive results.
Strong track record managing brand and campaign work, with additional exposure to digital products and services preferred.
Proven ability to manage multiple workstreams, budgets, and stakeholders simultaneously.
5+ years of experience in a program management or delivery leadership role within a creative, digital, or integrated agency environment.
A passion for shaping and delivering exceptional work that moves people and businesses forward.

Explore our extensive range of benefits here.

We believe great work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach including required in-office days. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

AKQA is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.