Process Associate

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About You

We are seeking a motivated and customer-focused individual with at least 1 year of experience in customer support or BPO operations. The ideal candidate must have strong communication skills, the ability to learn quickly, and a positive attitude toward handling customer interactions and operational tasks in a fast-paced environment.

What you'll do and how you'll have an impact

• Follow standard operating procedures and communication guidelines.
• Document interactions and update system records accurately.
• Escalate complex issues to senior team members/manager when required.
• Ensure service quality and meet performance targets related to productivity & accuracy.
• Adapt to new processes, tools, and client requirements with a strong willingness to learn.
• Maintain a positive, customer-first approach during all interactions.

What we're looking for

• 1-2 years of relevant experience in customer support or BPO operations.
• Excellent verbal and written communication skills.
• Strong ability to learn quickly, adapt to changes, and pick up new processes.
• Good listening skills, problem-solving ability, and attention to detail.
• Basic computer skills and ability to work with multiple tools simultaneously.
• Ability to work independently as well as in a team environment.
• Willingness to work in rotational shifts (if required).
• Quick learner with strong adaptability.
• Patience, clarity, and professionalism.
• Accountability and ownership.
• Time management and multitasking ability.

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice