Principal Technical Program Manager, Enterprise Technology

at Crunchyroll, LLC

Dallas, United States

About Crunchyroll

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

About the role

You will report into the Director of Enterprise Technology Operations and will work closely with engineering teams, in addition to other teams across the business, to support pivotal initiatives.

This position is based in our Los Angeles or Dallas offices. We work a hybrid schedule in office three days a week; Tuesday, Wednesday, and Thursday.

About the Team

We are a team of enterprise technology professionals who own the Digital Content Supply Chain (DSC), workflow automation, and cloud operations to power our modern media supply chain platform.

The Enterprise Technology department is a team of enthusiasts who dedicate their time to building reliable and scalable solutions to help build, run, and transform enterprise applications. We promote strong engineering practices and use innovative technologies and cloud-based microservice architecture, which enable Crunchyroll enterprise teams to integrate seamlessly and achieve their goals.

As a Principal TPM, you will:

Organize, plan, and track ongoing technical projects and critical initiatives for the Enterprise Technology team, with a specific focus on Digital Supply Chain
Drive day-to-day technical execution across engineering teams, ensuring progress against design milestones, system readiness, and delivery timelines.
Translate high-level business needs into technically feasible and prioritized requirements. Ensure every initiative has clear technical definitions and delivery criteria.
Partner with engineering leads to understand technical architecture and align roadmaps with execution plans. Drive consistent decision-making by clarifying trade-offs and validating technical feasibility throughout the program lifecycle.
Identify cross team dependencies, blockers, manage risks, and proactively clear paths to execution without waiting for direction.
Facilitate Agile ceremonies (Backlog grooming, Sprint planning, Daily standup, Retrospectives, Demos, UAT coordination), where applicable, to drive team accountability, transparency, and continuous improvement
Create and maintain functional and technical documentation, including process flows, APIs, and integration specs to ensure long-term maintainability and clarity.
Serve as a key liaison with relevant business groups to facilitate planning and collaboration between teams, align on goals, identify dependencies, mitigate risks, and effectively communicate regular updates to all stakeholders to ensure clarity and alignment

About You

We get excited about candidates, like you, because you have…

15+ years of experience within software development managing complex, technical programs in content/media, digital platforms, or SaaS.
Technical foundation—you're comfortable in conversations about APIs, content pipelines and cloud architecture.
Background in software development processes and Agile SDLC
Ability to understand business needs, priorities and can track execution towards timely deliveries. Identify options and trade-offs effectively as needed.
Coordinated UAT sessions and executed release/launch planning
Managed large cross-functional initiatives involving engineering, product, and operations.
Written and verbal communication skills at all levels, including Senior and C-level stakeholders, and ability to effectively convey technical information to non-technical audiences
Communicate with clarity and confidence, navigating between executive updates and engineering stand-ups with ease.
Prior experience in or managing projects specifically related to digital supply chain, including but not limited to media asset management, content and metadata workflow, or other enterprise technologies, preferred
Prior experience in or managing projects related to streaming, a plus
Fluent with tools like Jira, Confluence, Lucid, Smartsheet, or similar.
A bachelor's degree in Computer Science, Engineering, or a related field.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
Flexible time off policies allowing you to take the time you need to be your whole self.
Generous medical, dental, vision, STD, LTD, and life insurance
Health Saving Account HSA program
Health care and dependent care FSA
401(k) plan, with employer match
Employer paid commuter benefit
Support program for new parents
Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid

About our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

Courage. We believe that when we overcome fear, we enable our best selves.
Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
Kaizen. We have a growth mindset committed to constant forward progress.
Service. We serve our community with humility, enabling joy and belonging for others.

Our commitment to diversity and inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs

Please refer to our Candidate Privacy Policy for more information about how we process your personal information, and your data protection rights: https://tbcdn.talentbrew.com/company/22978/v1_0/docs/spe-jobs-privacy-policy-update-for-crpa-dec-21-22.pdf

Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.