People Ops Specialist

Core Responsibilities:

• Process employee lifecycle transactions in the HRIS (UKG), including hires, terminations, promotions, and other job changes.

• Maintain accurate and up-to-date employee records, ensuring data integrity and compliance.

• Respond to and resolve employee inquiries submitted through the case management system (Freshservice) in a timely and professional manner.

• Support HR compliance and governance by assisting in regular internal and external HR audits, ensuring data and documentation accuracy.

• Partner with HR, benefits, and payroll teams to ensure accurate and timely data transfer for payroll processing.

• Collaborate with the payroll team to address compensation-related changes and ensure compliance with local laws.

• Maintain employee knowledge content for our India region.

• Work with the Immigration team to assist with immigration processes.

---

Benefits and Leave Administration:

• Act as the main point of contact for employees on benefits-related inquiries.

• Ensure compliance with local laws and complete necessary regulatory benefits-related filings.

• Manage benefit administrative tasks such as new hire enrollment and dependent changes, as well as required vendor and regulatory reporting.

• Administer and track leave requests in compliance with India-specific policies and regulations, including statutory entitlements.

• Advise employees on leave options and entitlements, ensuring seamless coordination for return-to-work processes.

• Provide additional benefit administration tasks as defined.

---

General Responsibilities:

• Conduct periodic audits to ensure compliance with local labor laws and company policies.

• Proactively identify process improvement opportunities to enhance efficiency and accuracy in HR operations.

• Prepare reports and analytics related to HR data for leadership review.

• Provide system training to employees and managers as needed.

---

Qualifications:

• 3–5 years of HR operations experience specific to India.

• Strong understanding of Indian labor laws (Shops and Establishments Acts, DPDP Act).

• Experience with HRIS (UKG preferred) and case management (Freshservice).

• Excellent organizational, compliance, and communication skills.