People Operations Transformation Program Lead

at SoFi

Cottonwood Heights, San Francisco, United States

Who we are:

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The role

We’re looking for a strategic and operationally-minded People Operations Program Lead to join our People Operations Services Transformation team. In this role, you’ll own initiatives that improve how our People Operations function delivers consistent, scalable, and high-quality service across the employee lifecycle. You’ll partner across the People team, IT, and business teams to drive process design, enable self-service in Workday and ServiceNow, manage knowledge strategy, and continuously improve how our services operate globally.

What you'll do

Lead Process Design & Optimization

Own the design, documentation, and refinement of key People processes (e.g., job changes, onboarding, organizational changes) to ensure clarity, scalability, and compliance.

Enable Self-Service

Drive manager and employee self-service strategy by partnering with HRIS, People Ops, and cross-functional teams to deliver workflows in Workday and ServiceNow.

Operationalize Change

Partner with COEs, PBPs, and regional People Ops teams to translate policy into SOPs, knowledge articles, and change enablement resources.

Build Knowledge Infrastructure:

Own the lifecycle of employee-facing and internal knowledge content, including article design, taxonomy, and governance.

Support Global Service Delivery

Act as a connective tissue between People Ops frontline teams and system owners, ensuring intake logic, escalation paths, and service tiers are aligned and functioning effectively.

Drive Strategic Programs

Lead cross-functional workstreams such as service model redesigns, expansion into new countries, or SOX-compliant operational transitions.

Monitor & Improve

Analyze service delivery metrics (e.g., case deflection, SLA performance) to identify opportunities for continuous improvement.

What you'll need

8+ years of experience in People Operations, HR Systems, HR Service Delivery, or similar roles
Strong process thinker with a track record of building or improving scaled operations
Familiarity with tools like Workday, ServiceNow, or similar HR systems
Strong writing and documentation skills (SOPs, FAQs, training guides)
Comfortable operating in ambiguity and leading cross-functional initiatives
Proven ability to influence without authority and drive decisions with data

Compensation and Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.