Patient Care Coordinator
at Clover Health
Field - Georgia, Field - New Jersey
At Clover Health, our mission is simple but powerful: to improve every life by delivering care that is high-quality, accessible, and rooted in compassion and innovation. Our Clover Care Services (CCS) team brings this mission to life by offering personalized, proactive support to our members while partnering closely with providers to elevate outcomes across the community. Powered by Clover Assistant, our advanced data-driven platform, we combine technology with the heart of caregiving, empowering patients, supporting providers, and transforming the way care is delivered.
We are seeking a Patient Care Coordinator, a crucial Licensed Practical Nurse (LPN) role, for our Clover Home Care teams. As the central point of contact for patients, caregivers, and providers, you will be responsible for overseeing and coordinating patient care to ensure seamless communication and exceptional service.
As a Patient Care Coordinator (LPN), you will:
- Facilitate communication between patients, caregivers, providers, and external agencies.
- Coordinate care by processing all physician orders, including scheduling patient visits and processing prescriptions and home health orders.
- Resolve patient issues by responding to member inquiries and resolving concerns with professionalism.
- Document and update all relevant patient information in the electronic medical records (EMR).
- Assist the Practice Manager with daily office operations to meet performance standards.
You should get in touch if:
- You hold a current and valid Licensed Practical Nurse (LPN) license in the state of New Jersey or Georgia.
- You have an active Basic Life Support (BLS) certification.
- You are fluent in English and Spanish (required for NJ candidates only), both verbally and in writing.
- You have at least two years of experience in clinical care coordination.
- You have experience in home care, primary care, or similar setting (preferred).
- You are comfortable adapting to evolving technology and workflows, with solid computer proficiency and experience using electronic medical records (EMRs).
Benefits Overview:
- Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive hourly rate. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
- Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
- Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as company holidays, access to mental health resources, and a generous time-off policy.
- Full-time hourly employees accrue up to 18 days of vacation per year.
- Clover recognizes 10 federal holidays, including New Year's Day, Juneteenth, and Christmas. There are also 4 additional paid holidays, and 1 floating holiday.
- Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.
Additional Perks:
- Reimbursement for office setup expenses
- Monthly internet stipend
- Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
- Paid parental leave for all new parents
- And much more!
About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.
We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.
From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.
A reasonable estimate of the base salary range for this role is $25 to $31/hour. Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc.