Partnerships Operations Manager

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. 

The partnerships team works with the world’s best brand to create an ecosystem of rewards and loyalty for our customers. We are looking for an Operations Manager to support the launching, managing, and scaling of key partnerships for Lyft in support of our Rideshare line of business. These partnerships spread across a number of verticals and product areas with a focus on Lyft’s Riders through our Travel, Pay, and Rewards partners. Reporting to the Director of Rideshare Business Development, you will be on a team that accelerates growth and drives revenue for the largest line of business. You are passionate about consumer technology, operational efficiencies, and are a great problem solver. 

As a Partnerships Operations Manager you will need to be comfortable and enjoy working with a wide range of cross functional teams: finance, accounting, business development, and customer service. You will develop, evaluate, and improve processes and tools in order to improve day-to-day operations and efficiencies for our business development team. We are looking for individuals who love solving interesting problems, are highly adaptable, and care deeply about customer satisfaction.

Responsibilities:

• Gain a deep understanding of each of our partnerships in order to represent them across Lyft
• Ensure Lyft’s support teams have the appropriate content to support customer concerns
• Work with finance to set up POs and maintain them over the course of the year 
• Lead monthly invoice management and support the team in looking into any discrepancies in partnership with accounting
• Work with our business analytics team to automate monthly reporting for partners and create an operational framework for consistency
• Help organize and track annual goals for each partnerships 
• Own ad-hoc projects end-to-end and ensure they’re completed 
• Familiarize yourself with partner performance and data and create ways for the team access, retrieve, and share key metrics

Experience:

• BA/BS degree and 3+ years of experience in operations, sales management, or a related function, with a proven ability to manage processes, support cross-functional stakeholders, and drive operational efficiency.
• Exceptional communication, interpersonal, and organizational skills
• Exhibits outstanding attention to detail
• Excels at multitasking and thrives under pressure
• Demonstrates critical and strategic thinking abilities
• Consistently self-motivated and proactive
• Excellent analytical skills with a passion for data-driven solutions, enabling top-tier recommendations for sales teams and clients
• Proficient in Google Sheets and related tools for creating trackers and internal workbooks
• Adept at leading projects with minimal direction or oversight
• Must demonstrate a keen interest and understanding of technology and have strong analytical skills and a deep interest in data-driven solutions to provide the best recommendations for our sales teams and clients

Benefits:

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the San Francisco area is $88,000 - $110,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.