The Customer First Team

We are a team of Identity and Access Management experts. We help customers, businesses, and organisations maximise their Okta IAM platform investment, providing rapid time-to-value in adoption and usage and promoting scalability and agility. Our team sits within the Customer First area - focused on ensuring the long term success of our customers.  Join our team! We’re building a world where Identity belongs to you.

Role Summary

Reporting to the Manager of Partner & Education Services, this role will be a key technical subject matter expert responsible for designing and developing the "blueprints" for high-impact, learning experiences, including Instructor-Led Training (ILT) and professional services toolkits. This role is focused on building end-to-end learning journeys that enable the successful deployment, operation, and adoption of solutions in real-world environments.

Working closely with the Delivery, Enablement, Partner, and Product teams, this individual will ensure our customers and partners have the hands-on resources and technical guidance needed to master an evolving ecosystem. The ideal candidate is passionate about technology and education, with a talent for translating complex product features into clear, actionable training and documentation for developer and administrator audiences. By creating world-class learning experiences, you will directly contribute to faster customer time-to-value, increased partner-led revenue, and higher overall customer satisfaction.

Key Responsibilities

• Technical Lab Development: Design, maintain, and support hands-on lab environments to reinforce learning through practical application. Focusing on the why not just the how. 
• New Product Readiness: Act as a technical subject matter expert for new product launches, translating complex features into digestible content for our customers and partners. 
• Subject Matter Expert: Deliver on emerging trends, industry best practices, and identity-driven digital transformation.  Maintain a broad and deep technical understanding of the Okta and Auth0  product lines and the underlying technologies and protocols
• Content Creation: Develop clear, step-by-step documentation, tutorials, and training materials that effectively communicate complex product features and support workflows.
• Analytics and Reporting: Review student surveys and performance data to provide feedback, build and improve resources, and identify new asset and training opportunities.
• Cross Functional Collaboration: Proactively track down, validate, and synthesize information from various areas and formats to create valuable resources for our customers and  partners.

What you’ll bring to the role

• Domain Expertise: Deep familiarity with Identity protocols such as OAuth 2.0, OIDC, and SAML, along with a proven understanding of Identity and Access Management (IAM) and web security best practices.
• Technical Proficiency: Ability to read and understand code, particularly with JavaScript/TypeScript frameworks, to create and validate tutorial code samples.
• Clarity and Synthesis: The ability to synthesize information from complex product features and support workflows, creating clear, step-by-step documentation and actionable training materials.
• Project Management: Exceptional ability to self-direct and manage multiple projects and stakeholders in a deadline-driven environment.
• Communication Skills: Exceptional written English with a clear, explanatory, and empathetic style that resonates with technical audiences.
• AI Adaptability: Experience using AI tools to assist in research, outlining, or content optimization to accelerate and scale content creation.

And extra credit if you have experience in any of the following!

• Knowledge of Okta & Auth0 product offerings.
• Experience with enterprise identity lifecycle management processes and standards.
• Hands-on experience with AD and LDAP.
• General software development experience with languages like Java, Ruby, .Net, or PHP.
• Familiarity with REST/JSON APIs.
• General knowledge of cloud architectures (e.g., AWS, Azure, GCP) and complex on-premise IT landscapes.
• Familiarity with API management platforms such as Mulesoft, Axway, or Apigee.

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